G
Greg
19 May 2024 - 26 May 2024
reviewed on expedia
5 out of 5 stars
Our stay here for 7 nights was an absolute pleasure. This is one of the cleanest hotels we have ever stayed in. The up keep of the building & grounds is top notch. The entire staff was very friendly & would engage in conversations if they had time, even the contractors working on site were very friendly. The desk clerks always welcomed us back. They were very accommodating with any request we had. The hotel has a guest laundry that appears to be quite new and worked as advertised. The housekeeping staff was accommodating with new linens when requested. There is a separate smoking area outside away from any entrance so that non-smokers do not have to walk through a crowd of smokers. The smoking area had several comfortable chairs available and was shaded with trees. There is a lake out the back of the hotel with access to a walking path. Shopping & restaurants are nearby. Overall, I would give our stay here 10 stars if possible. We will definitely stay here the next time we come down to visit our family. I cannot rave enough about this place.
S
Saja
24 May 2024 - 25 May 2024
reviewed on expedia
5 out of 5 stars
This hotel was by far amazing! The room was very clean and the staff was so polite and helpful. I always disinfect any hotel room before bringing my luggage instead because I have children traveling with me, and I just got to say, everything was spotless. I lysoled everything I possible could and no dirt came up on the wipes. Was truly amazed! Also, my kids enjoyed staying here. It’s located in the center of everything. Lots of restaurants and stores nearby. Would definitely stay again with my kids!
J
Jennifer
24 Oct 2023 - 26 Oct 2023
reviewed on expedia
5 out of 5 stars
The rooms were clean and well kept. The property outside was just welcoming with the soft lights hung over the walkway entrance. After driving 10 hours it was really nice to take a stroll behind the hotel on their paved walking path around the pond and see a few animals. It was a Beautiful view. My family was very impressed with the complimentary breakfast. A good choice of options for all, and the dining area was nice and clean. The staff did a great job keeping up behind others. We would definitely choose to stay here again if we had to come that way. If there is one suggestion I could make for the hotel is to have the pool heated since they keep it open all year.
Q
Qaasim
1 Jul 2023 - 3 Jul 2023
reviewed on orbitz
4 out of 5 stars
The hotel was great the staff were very welcoming and friendly! My only health and safety concern were the ducks in the pool other than that it was a great hotel in a convenient location with breakfast til 10am which made it super convenient with kids lots to visit in the area we all had fun staying here the breakfast was delicious hot breakfasts the rooms were clean and the fitness room was decent. Conveniently located by museums,zoo, mall, amusement park, it was a great time!
L
Lisa
30 Jun 2023 - 1 Jul 2023
reviewed on hcom
4 out of 5 stars
The hotel is nice and in a great location. It is dog friendly which is why we stay there on our way from Flirida to visit family in WV. However their pet fee has gone up since last year and is just too high considering you still have to sign a form saying if your pet does any damage they will charge your card $300. Pet fee is $75 and is non refundable. Our dog is well behaved so it seems we are paying for the people whose dogs are not.
W
Warren
10 Mar 2023 - 11 Mar 2023
reviewed on hcom
5 out of 5 stars
Great family hotel. Staff was super friendly and rooms were very clean. I would recommend this hotel to anyone looking for a nice clean , quiet room with comfortable beds
S
Shannon
Invalid Date - Invalid Date
reviewed on orbitz
1 out of 5 stars
Let me start with a broken rule, made by a few of my guests. Some friends invited over, had a few drinks and a couple people smoked. Unacceptable, no argument. I paid for that mistake wby paying a fine of $250. I still stayed 1 more night. We we're unable to leave due to unavailability availability elsewhere. Irregardless of my mistake, I have never experienced a more serious, unwelcoming staff in a long time. The staff were uptight, straight -faced, snobby and acted as if we, the guests, were inconveniencing them! Stern, no smile... Not everyone, but the overall majority of staff. Housekeepers, maintenance staff same distant demeanor. Upon checkout I realized my keys were locked in my truck, my fault no doubt.This inconvenience delayed my leaving the hotel right at noon. Had a great deal of luggage already loaded on bellcart. I had 3 staff members knock on my door wanting to know when I was leaving. I explained my situation, they didn't care, again I was just in their way. I can attest to the fact that customer service is dead at this property.. Will not refer family or friends to this hotel. These employees are in need of a refresher course in hotel hospitality.
T
Ty
29 Jul 2022 - 31 Jul 2022
reviewed on orbitz
5 out of 5 stars
Convenient location for what brought my family to area. Nice accommodations. Really could not have been better.
D
Debbie
9 Jul 2022 - 10 Jul 2022
reviewed on orbitz
5 out of 5 stars
I definitely recommend this hotel
Very kid friendly. Staff were amazing
J
Joan
21 Apr 2022 - 24 Apr 2022
reviewed on orbitz
5 out of 5 stars
Breakfast staff was very pleasant and helpful to both senior customers and toddlers