Homewood Suites by Hilton Tulsa-South

I drove 3 hours for a bday trip for my daughter. I drove up and it wasn’t your typical Hilton property. The lawn wasn’t mowed and there was no water in the pool. It looked trashy. Was told that they had to shut the pool down over the weekend because there had been 100 people in it. Still gave it a chance and went to our room. I opened the door and the couch was all sunken in and the cushions were lower than the frame. There were cigarette holes all on the couch and huge brownish stains everywhere on the couch and in the floor. My family and I turned around and left. The staff downstairs were very understanding after I showed them pictures. That was disgusting and was nothing like what the hotel was described as. Would not recommend this to anyone.

I was a little disappointed that we found food in our microwave and a fork by the sink. We also had no towels in our room upon checking in. Also was disappointed in the breakfast server. We were hurrying out of town and arrived at breakfast one minute before the “open breakfast”time and he was snappy with my kids……that it would open at 7:00. Yet he still didn’t have the breakfast out and ready to go at 7. Therefore we were not able to use the complementary breakfast.

We stayed in the 2 bedroom suite with a lot of kids. Most everything was clean except for the pack n play they brought us - looked like it hadn’t been cleaned when we opened it. They said it was the only one so we just put a sheet on it, which worked fine for the night we stayed. Beds were comfortable and the breakfast buffet was fantastic - lots of great options. Would definitely stay here again!

The room was not clean and not well takin care of for the price we had to pay. Will not stay there ever again. The pullout couch had dog hair and fecies under the couch. I had to buy a blowup mattress and sheets so my grandkids didn't have to sleep on the couch.

Very disappointed. My family and I are huge fans of Homewood hotels and have always recommended to families when traveling. This one did not live up to the name. I have asked twice for the missing sheets and blanket for our sofa bed and was told that it would be brought up. Eventually we purchased some elsewhere for my kids, stayed for 2 nights. Breakfast was always a rush with not enough food and coffee ran out. The workers were nice but you can tell that there was no management. If I was the regional manager, definitely rent a few nights and you’ll see for yourself. When we go back to visit our family in Tulsa, definitely booking elsewhere. Again, very disappointing.

I called for an early check in and the guy said he would let housekeeping know since everyone had already checked out for the day (at noon) but was never notified so I showed up at 3pm to check in (normal check in time) but was informed my room wasn't ready and it would be another 40 mins. I was upset since our sleepover party started at 4pm but could tell the lady at the front desk didn't really care. After 45min I was told it still wasn't ready it would be another 20 mins. After many of us moms complaining because we had 6 kids that were getting burnt in the pool we finally got our room at 6pm. I was told the manager would contact me on Monday to compensate me for this issue but I still haven heard from him even though I reached out to him again on Tuesday. I guess tomorrow ill be calling for his boss's number.

The place was nice but I would definitely stay there again just for the lady that does the food service in the morning!! She was the nicest lady and actually helped us with anything we needed!! She helped me bring my food to the table for my kiddos and got us syrup and silverware!!! I also left a pillow in the room after checking out and she walked me up to my room and let me grab it without any issues or argument!! She definitely needs a raise or something!! She is amazing!!!

Got to the property at 6pm for check in and was told they cancelled my reservation. They said expedia should have called and told me they overbooked but noone communicated that. It was a good thing we were a few hours away from home or we'd be in an unfamiliar town with no place to go and trying to find another hotel. Also, one of the families that tried to check in before me was told they had to wait because their room wasn't ready. Before checking in I saw the reviews about people having issues booking their room and should have heeded their caution. This hotel appears to have an ongoing issue with bookings and room preparedness.

When we showed up to check in at 7:30 pm our room was not ready. When we got into the room it was dirty, the doors were filthy, it looked like a child scribbled on the walls, and the comforters were stained.

Due to labor issues the rooms were not cleaned until 7;00 pm .the front desk people were gone for a long period of times trying to get rooms ready. Not a big deal for my group as we went and had supper, but if you were traveling with kids and needed a room it may have been a issue.the workers that did show up for work were awesome.