Holiday Inn Express Hotel & Suites New Philadelphia, an IHG Hotel

One of our beds did not have a blanket or sheets on it. We asked for blanket and sheets and all we were gave were sheets. The pool had mold all around the edge of the pool. In the morning when we went down for breakfast all there was was apple juice to drink. The milk was all gone at 8:30am and we were told breakfast was until 10am. The only warm food was sausage patties. There was no bacon, eggs or pancakes. We waited 45 minutes and never received any hot breakfast, even after I spoke with the front desk. The most disturbing part of our stay was the construction workers that were working on the hotel. Would just stand outside the pool area and stare at myself and my family through the window while we swam. It was my wife’s Birthday and unfortunately it was pretty disappointing.

Love the pool! So fun for the kids

We live in the area and only stayed for the pool for our kids to swim. The last time we stayed was 8 years ago after our wedding reception. Obvious updates are needed. The furniture in the room all had leather that was falling apart. The carpet could definitely use a good shampoo, and the card swiper on the pool door entry is almost impossible to get into.

We liked the easy access to the heart of Amish Country. The chlorine in the pool area was extremely strong causing multiple guests in the pool area (including our family to cough and get red and burning eyes). Good for fighting infection but not necessarily good for breathing. Need to find a better balance of the chemicals. Housekeeping services were excellent going above and beyond with cleaning our room when we were out for the two days we were there.

It was a very nice clean safe place that I was able to enjoy with my young child.

Took the family on a vacation to the Amish country in Ohio. We had a great time. The room was big enough for us and clean. The only thing that I would have to say is the beds are hard as a rock. I have back issues and could not sleep. Everything else was good.

Hotel is a little scuffed up but clean. Best hotel pillow I have had in ages. Love the kid friendly pool for our toddler. My only criticism is the breakfast attendant was clearly over worked.. Didn’t realize we were out of spoons didn’t realize there was no milk in the fridge ran out of cinnamon rolls. But honestly a good day