Extended Stay America Premier Suites - Cleveland - Independence

This was a family vacation. I requested on Hotels.com that payment at be made at arrival. The hotel charged my credit card 5 hours before arrival including previously undisclosed fees. My credit card company rejected the transaction as fraudulent and Extended Stay cancelled our reservation before arrival. This issue took over 2 hours to resolve and the hotel did not accept any responsibility. Breakfast was described by hotel staff as ‘COLD.’ It was terrible. No cereal or bread or oatmeal. Forget eggs and bacon. Just some awful tasting hard-boiled eggs in refrigerator, no juice or even water, ONLY high calorie granola and other fig/fruit bars, and terrible oranges. Not even apples. No fruit juice—only coffee. Also, the side entrance door to hotel, next to the pool and ‘exercise’ room, was left open at night. Apparently, there is not any security personnel working at even with over 80% occupancy! Next day, we made reservations on Hotels.com at Sleep Inn--almost 40% cheaper. great ‘hot’ breakfast included scrambled eggs, bacon, and sausage. We made fresh waffles and several fruit juices, cold yogurt, and hot oatmeal were available. Based on price/poor service, I will not ever return to this overpriced and poor quality hotel. Most cleaning staff could not understand English; many could be unauthorized workers. I hope that this review saves some families from suffering from a similar terrible experience. Shame on corporate managers of Extended Stay Hotel America!

This was the worst experience I ever had at a hotel. Called ahead because our travel there was delayed and were not going to make check in time. Told them we are still coming but will be late like 2-3am. Guy on the phone said OK no problem. Got there at 2:45am. Went to check in and guy at the desk said they had no rooms available anymore. I argued with the guy and he said he had a room that the AC was not working in but could put us in there for the night and would get us a room in the morning. We decided to take it but the room was filthy, floor was sticky and smelled. Next day went to get a new room. Told nothing was available for us. Said they could have a guy look at the AC or we could leave. I had a wife and 3 kids. We booked a room with 2 queen beds and a pull out couch. The room we booked was 2 queen beds. We went to eat and call 30 other hotels for something else. Nothing available, went back AC was working so we took the room. Came back to the room AC was broke not working again. Had to sleep in a hot room. Next day repair guy came did something and he gave me a screwdriver to fix it myself if it went out again. Asked to have the room cleaned, said they did but was still filthy. Never was able to speak with a manager poor customer service. I tried to get a refund for the 2 nights with no AC and a discount on the room since we paid for 2 queen beds. Nope would not do that. They also told us we had to check out a day early cause that is what they had. Nope

We were traveling for a Gaurdians game. Was able to get right in to check in and agter the game. The little grab and go breakfest was great for our family. Definitely will stay again.

The staff was professional, kind and curteous. Our suite was clean and we loved thevirw. The pool was wonderful for the kids. The grab and go breakfast was ok.

It was the worst experience I've ever had. We were a family of 5 people in Total and they gave us a very small room so we asked them if we could change the room and I told them that I could pay the difference but no body said anything. The bathroom used to smell bad and it was very small.

The staff was incredibly rude, under staffed, I heard several families complaining and they removed one families belonging from their room. I would never stay there again!

This hotel is GROSS. EVERYWHERE smelled like weed. The floors of the elevator were disgusting. The floor in our room was grimy and left black on our socks. People smoking right outside the back door, etc. It just felt grimy inside, all over. Would never stay here again, especially with kids.

The staff upon arrival was very friendly.The hotel also appears to be very clean however, we had two rooms one of the rooms 417 had bed bugs. When we learned of them being in the room the next day I immediately told the front desk staff and showed her the picture. She stated that the manager doesn’t come in until 10am. I had to leave to take my daughter to her volleyball tournament so, I told them my wife would be down to talk to them. My wife went back down at 10am in hopes to talk to the manager but, she still wasn’t in.she was then told by the staff member that the manager don’t come in until 7pm. Then she proceeded to ask me you staying in that room and it has bed bugs. As if i was lying. I told her I have another room and I was having the kids come over to my room. The staff showed no concern and did not call us to follow up regarding this matter. My daughter has bites all over her body from that stay. Very disappointing.

place was clean and nice, on site free parking and a big fridge in the room I had, got a little noisy but not that much, close Huntington Convention Center and the Sports arena so lots of sports families staying over. Only thing I wasn't happy about was the grab and go breakfast. Two out of the three mornings I tried to get something from there it was barren except about two fig bars and two oranges. I think if the place isn't gonna have a real breakfast it should at least keep that stocked well through the designated grab and go hours. (it was 7-7:30am, shouldn't have been empty when there's no one taking up the desk person's time if they're the one that handles this. Not sure, who does) Otherwise, all good stuff to say.

I liked everything about this facility. Except 1 thing, the kids thought pool was too cold. So, they didn't play too long in it.