Embassy Suites by Hilton Cincinnati Northeast Blue Ash

Only 1 elevator worked in the hotel amd its hundreds of people staying... the noise in the hallways was just awful with all the kids running up and down the hallway all night

Not very clean. Needs repairs. Kids ran all over the place without any supervision and security didn’t stop them. We were unable to enjoy the pool area for disrespectful kids and kids were running and being loud in the halls all night preventing us from getting a good night of sleep. No extra pillows upon request.

The good—it was open and they had a room for us. Middle of the night staff was helpful. The bad—the bathroom door in our first room didn’t close, the trash can in both rooms was absolutely disgusting and neither had been cleaned in a long time. There was no conditioner in the second room. There was no WiFi. Breakfast was lackluster compared to what we’ve experienced at other Embassy Suite locations. The ugly—there were blue cables hanging everywhere from the ceiling from construction on the Internet. No one informed us before the visit that there would be cables hanging in front of our room and there would be no Internet. Construction was loud until about 8p and then there was a VERY LOUD party until 2am right below our room. I didn’t want to be a Karen, but by midnight, my kids were crying and our room was still vibrating from the giant party in the restaurant below. I went to the front desk to inquire if there were “quiet hours” that would ever go into effect and he said the party had rented the restaurant until 2AM. He offered to move us to the other side of the hotel because the group was known to be rowdy in the past. I do not know why they would put a family with three kids right above the party (second floor, room right above the restaurant). We moved our kids across the hotel at 12:30am and all of our stuff. It was awful at best, but at least quieter on the other side on the top floor.

The rooms were horrible, the first room couch had stains on it and they were currently updating WiFi so there was wires hanging down outside of rooms which is unsafe for kids. I asked for another room and the couch in the 2nd was terrible uncomfortable to even sit and had no WiFi the whole stay. My son was not a happy camper for his birthday ‼️

The staff was great but the property itself was tired and grubby and SUPER NOISY. Hoards of unsupervised children were running the halls. Slamming the stair doors and messing with the one elevator that was working. The other elevator was out of service. The room we initially got had no door on the bedroom and that was the main reason I booked the place. The lady at the desk was really nice and very accommodating and moved us to another room. The door has been removed as it was broken. The place could do with a good deep clean and some updating. Bravo to the staff though for suffering the feral children though, they have more patience than I.

This hotel was convenient in its location but the facilities are a bit worn down. This is a dog-friendly hotel and we brought our small dog here over the thanksgiving week. We assume the room we got was one frequented by dogs as the carpet was a bit frayed and the couches stained. We didn’t mind this too much but the bathroom smelled of mold and the walls and corners were a bit dirty. I wanted to spray down the tiles with bleach just because you could see the mold growing in the grout.The microwave was missing its middle glass dish, the fridge was a bit dirty. The gym was great and clean. The pool had a slight cloudiness to it and was used by several families throughout our stay. We were given fresh towels every day but the beds were never made which might be the norm? Overall, this was generally an OK place to stay and we may come back as it was convenient to our family’s home.

Sofa, bed were in terrible condition. Noise from both sides kept me up. Lobby dark and dingy. Staffs children/grandchildren behind check in counter or using computer space that’s for the guest. Entirely too expensive for the condition of hotel, room/ amenities…there is a lot of competition in the area, better step up your game

The hotel wasn’t dirty but it needs a serious overhaul. I don’t when it was last renovated but it definitely needs one. My family came yearly if not more often 10 years ago and it looks like it hasn’t been renovated during that time.

Stayed at many Hiltons and this was not my favorite. It didn’t help that I must of went on a soccer weekend so it was filled with sneezing kids (nothing against kids, I was just hoping for a relaxing getaway). The entire hotel was very outdated and honestly just not that clean. The elevators were quite slow so at times took the stairs and they were filled with crumbs, stains and an odd smell. Hotel smelled of smoke. On the last night the fire alarm battery died in our room but they did quickly change it. Stains all over couch and carpet, holes in sheets, balcony overlooked parking lot and was covered in cobwebs and dust so didn’t even use it. Pool was small and had a strange smell to it, was empty when we went in but constantly had kids running by to check on it. Also got locked in the pool and had to kick the door open. I will not be returning.

Great place to stay!! The staff is super friendly and helpful, the free breakfast is a HUGE plus and is super delicious!! Love a place that fur babies are welcome and the area is laid back and away from the city but, close enough to enjoy the wonderful experiences downtown Cincy gas to offer. Definitely will stay here again!!