Fairfield Inn By Marriott Raleigh Crabtree

During one evening, kids were playing hockey in the stairwell and making lots of noise. I was awakened around 8;30pm and I stepped outside my door when your front desk staff member Iris was walking quickly toward the noise and got the kids to break it up. She tol me “I got this”. She seemed un-flustered and in control. My son who was staying with me reported that he was kept awake until around 1:00am due to excessive partying and drinking and noise by a large group of adults in the dining area. He reported that Iris was doing her best to break up the party and was apparently successful and my son was able to go back to sleep. I thanked Iris the following morning at breakfast for her efforts. She is a great employee!

We stayed at five different hotels in three different States and the Fairfield Inn in Crabtree was our least favorite. It started when we checked in and only had three sets of towels for our family of four, the front desk made a note of it and ensured us that we'd get them and we never did. We had a four night stay here, and only had our room cleaned once. Everyone we spoke to said that the rooms get cleaned daily and seemed surprised that they weren't. We came down for breakfast five minutes before it was to end, i was just looking for cofee and a muffin. As i started to make my coffe the staff came out and started to place everything on a cart, she looked me in the eyes and carted it all away. I felt that maybe i should of been asked if i wanted something before it was carted away. I also witnessed attitude toward a little kid who dropped a couple of ice cubes as he was trying to fill the flimsy bag. I will say the overnight crew working the desk were the most helpful. The room itself was spacious enough for the four of us. The air conditioner made an awful noise but we didn't even bother to address it. I felt something going on at this hotel between the staff. If you do decide to stay here, just wait for the late shift crew to help you with your needs.