Quality Suites Pineville - Charlotte

The facility was great overall. The room was nice and spacious, good amenities provided. My two complaints are we booked this specific hotel because of the pool and free breakfast provided. However, the pool was shut down for cleaning, so that was a bummer. Then, we came down for breakfast at 8:45am (it was supposed to be open until 9am) and all the food was wiped out except for a little bit of cereal and bagels, and she wasn't restocking anything. All the hot food was gone, the waffle mix was gone, and she was cleaning everything up promptly at 9am, even though people were still eating. I'm talking removed every single thing, she even took the salt and pepper away! I had to ask her to turn the beverage machine back on just so I could get some water! So that was disappointing for my family of 6 who was planning on a nice hot breakfast. Just beware and get there early!! Also, it would be nice if they would extend the breakfast hours to 9:30, as there were multiple families who showed up expecting food until 9am and were disappointed and hungry.

This hotel gave me ghetto vibes. It was a horrible experience. The place was very noisy with kids running around and people off the streets. Everything is very old and there's only one elevator. I addressed my concerns with management and the staff and the response I received was that they were sorry and could give me $10 you guys! The people off the streets must've made the reviews because this place is not a good place to stay nor is it safe.

Absolutely horrible stay. Our room was disgusting and unsanitary. We came later at night and we’re tired. I put the kids to bed and then looked around. There was a full trash can in the first room. On the very top was a disgusting pile of bloody tissues!! My Husband then brushed his teeth and the sink was almost completely clogged, bringing up old hair and then very slowly draining. When I pulled the covers down, to get into bed, there were fresh blood stains! I assume the sheets were not changed, from the previous guest, and the bloody tissues made sense. I spoke to the woman at the front desk and she assured me the room would be cleaned in the morning. I had to sleep on top of the blankets with nothing to cover myself. I checked with the man in the morning about our room being cleaned. He said there was a note there and assured me it would be done. We left the hotel from 9:30 am until 10 pm. When we returned the room had not been touched! I went to the front desk and the woman apologized. There were no rooms to move us to. We once again had to sleep in a dirty bed. I asked for clean blankets and there were none!! She gave me mattress protectors to use as a blanket. We booked with this hotel since there was an indoor pool. I asked, at check in, for the pool hours. I was told they were 9-9. So the last day I told my kids they could swim. We went down at 9:30 and the pool was “temporarily closed” All around disappointing.

The pool area was always closed due s to it being cleaned and it was spring break for my kids and the only reason we book the hotel was for the inside swimming pool. The also the iron in the room was black like someone burned something. The request for towels were limited so if you plan on going to a pool or to water please make sure u bring extra towels.

Place was good for the family. Nice breakfast. Overall good place to stay.

The room was nice and breakfast was very good. One of the main reasons for booking at this hotel was the indoor pool but it was not in service and there was no remedy offered. We wanted our room cleaned (beds made, fresh towels) so we made an appointment but the person who made the appointment made it for 3:30 (at our request) but the cleaning service left at 3:00 so we didnt get our room cleaned. We had a child with us and because there was no pool and little to do at the hotel we checked out a day early wasting $120.00. So although there were some good things about the hotel the pool was a big amenity that was just overlooked with no compensation, unexpectable. Also the juice machine was broken at breakfast but again no remedy. That an easy fix by putting out a few cartons of juice. This hotel seems to fall short when it comes to problem solving or compensation.

Easy to find. Staff was friendly and helpful. Room was plenty big enough for our family of 4 and it was clean. Breakfast was typical for a hotel breakfast. Kids loved the pool. Very nice for the price

Pro: close to shopping, family orient activities close by, carowinds a short distance away Con: pool closed, 2 nd floor smelled, people sat outside my door farting and talking and then ran off once we open door ( adults), while eating breakfast staff turned the lights off told us we had to leave with our small children, Hotel management need to inform tennants not to hang in hallways and if there hygienes not the best...

The staff was very nice and accommodating. However, my kids were stuck in the elevator and I was told that happens all the time. Not exaggerating I mean literally the elevator shut down. Then kids went to pool. The pool looked like watered down milk and all you could smell was chlorine. Definitely not clean. Room was nice and comfortable.

You can not always control who comes in, yet after trying to ask other guests, then staff to be conscious of others to no avail..well.. The pool was unusable due to parents and their children running, jumping and screaming; its a small indoor pool. If you are a guest somewhere, dont act the way you do not want to be looked down on for.