Comfort Suites Pineville - Ballantyne Area

Police present late at night to evict a boisterous family. Very loud and rude. Staff should have moved them to the lobby for discussion. Not very clean in my opinion. Needs to be renovated. We were there from Friday to Sunday, the same cigarette butt stayed on the floor in the hallway the entire time in a non smoking hotel. Also a bag was placed over the smoke detector in our room. Staff wasn’t concerned about it at all. I do not recommend this hotel. At all.

Management worked with me and I appreciate that. But the 2nd floor rooms are dated and not kept up. Management says they are being refurbished. Great. But then don't put up guests / families in the lower-quality rooms. The room had a stained / old pullout mattress, a very uncomfortable bed box spring mattress, and very unclean kitchen area. Needs thorough updating.

The first night we arrived to our room the heat was not working, so the guest service moved us, he was very nice and polite about it. Got to the new room and there was roaches everywhere in behind the refrigerator, so n the cabinets and shelves n the bathroom. I asked the front desk for some spray because it was bad, immediately after I spray the roaches was coming out so bad. The toilet was backed up we had to go asked for a plugger at the front desk. I don’t sleep well because the roaches and I have small children with me. Glad to be out of there, I really need to be refunded. I only took a couple of pictures. The rooms are nasty and need to be clean, the housekeepers didn’t clean our room even when asked too, tub was nasty thank God I brought me own cleaning supplies.

I was unhappy with the conditions of the linens. The sheets were stained and the towels as well. The towels had areas which were hard not sure if they were burnt but they felt nasty. The room had a terrible odor to it the carpets looked dirty as well. If it had not been so late at night and my children weren’t so tired I would have left without the refund.

The mattress in the pull out couch could have better. Felt springs on my back all night. There was a lot of noise from kids playing in the hallway in the middle of the night Security is definitely needed at night. A/C extremely loud.

Visiting family in the area, we needed an inexpensive but decent place to stay between the two homes. The hotel is very convenient, right off 495, with plenty of shopping and eating options. Downtown Pineville (cute) is just down the road. Our stay was just fine - clean enough, enough space, breakfast was good and plentiful, the shower pressure was outstanding. But it's a hotel that could use a makeover - just a bit worn around the edges. Our air conditioner/heater was awfully loud, cycling on and off all night. But for the price....decent.

Good place, clean, enough space for my family (5) great service from the team at the front desk, great restaurants in the area, for sure I will come back soon,

We were told there were no towels, therefore we were unable to shower!!! Both elevators broke down and my husband has a heart condition so we walked the fifth floor a dozen times with him hardly able to breathe. Loud kids all night. Weed smoking in our hall. Worst experience at a hotel I have had ever.

My family stayed here just for one night and it was up to our standards. The room was clean. The hotel smelled good. The pool was empty and the kids enjoyed it. The only issue was the key didn’t work to get back into the hotel from the pool. I guess batteries ran out for the key pad. But a quick phone call to the front desk and she came and opened the door for us. Staff was friendly nobody seemed on a rush to not help or anything. It was good

The pool as super disgusting and scary. It was one of the reason we chose this hotel and then the pool was filthy. We also had a very loud group next door to our room with very loud children. I know that couldn’t be helped but we could hear everything.