Residence Inn by Marriott Charlotte Uptown

We should have known when our room wasn't ready at 5 pm that this wasn't going to be a present stay. Upon arrival, no one was even at the front desk. After finally seeing a staff member there was much confusion about our room and when it was going to be ready. After finally getting a room we were greeted with a room that clearly had some major damage to the ceiling that was in poor repair condition. Everything felt a bit dirty. The decor is straight from the early 2000s. The even worse part is there is no staff available to help with anything. All phones were disconnected with no ability to reach the front desk. Instead, you have to walk down and try to find someone working. All of our requests were ignored and no items were brought to our room. We requested a crib for our infant a day before check-in. We were assured they had cribs. At 7:30 I walked down and requested a crib. I was assured one would be brought to the room. At 9 pm I went down again and was reassured they were on the way. No crib was ever brought to our room. Instead, we had to find one locally. Literally had to get our own crib. 0/10 hotel. Avoid.

Love the location! Easy walking to various restaurants and stores. Baseball stadium on one side, football stadium on other! Hotel parking lot ensures you have a protected parking space...perfect for getting to and away from game day! Hotel is pet friendly and we saw lots during our stay, but our sleep was not interrupted thanks to responsible owners and thick walls is my guess. There is a beautiful and spacious grassy park across street for your furbabies. Breakfast was good: eggs, sausage, sausage gravy; variety of bread, bagels, biscuits; cereal, waffles, oatmeal, yogurt , fresh fruit, juices, coffee, and more. Definitely would stay here again.

The hotel was great. Lots of room for a family of 4. Large jetted tub and separate shower with amenities. Hotel staff were all friendly and helpful. We enjoyed a couple of drinks in the lobby that were generously priced. The breakfast had a great variety and the staff were on top of stocking and cleaning up the area. This is the first hotel that we've been to that offered iced coffee. Check in and parking was easy. The location of the hotel is great for anyone wanting to attend a football or baseball game since the hotel is within walking distance of both.