Hampton Inn & Suites Syracuse Dewitt

The rooms were filthy. The bathroom stunk of mildew and there was hair and other debris on the floor, side of the tub, and on the bottles of shampoo/lotion, etc.. We requested a room change and the second room was not much better. The bathroom was still unacceptable and there was a dirty, used plastic spoon on the floor next to the desk. It was obvious that the door handles, TV remote, and phone had not been disinfected recently. Beyond that, the pool was murky and the pool area was sweltering hot (an indoor pool). There were children from 2 other families that were out of control rowdy, making it unsafe for other children to swim. The only good thing was that the rooms were well-insulated and so were very quiet for sleeping.

I stayed for one night 2/24/24 and the staff at the front desk was welcoming and nice from the time I walked, the rooms were very clean all through the hotel I love the tv was big and the pool was nice for the kids I would definitely be going back

Great stay for sure will be back and refer to friends and family

We were super disappointed with our stay. We usually stay at this hotel when we are in the Syracuse area. Unfortunately, as soon as we arrived, our king suite had an awful smell that hit us as soon as we open the door. We called the front desk they sent a maid up to look it over and there was either spilled milk or vomit all around the sink area at the main entrance. She did her best to wipe it down, but the smell was just too awful. Finally, they switched us to a different room. When we got to this room, everything seemed fine until we went to use the bathroom. The toilet would not flush it was clogged. I had to call down to the front desk to ask if they had a plunger or if something could be done. They didn’t call maintenance or volunteer a resolution. I was given a plunger and told to bring it down as soon as we were done. We tried plunging the toilet, but it was so backed up. We explained this to the front desk and they still did nothing. We were on the second floor and had to walk down throughout the night to the main floor to use the public bathrooms with small children. Also in the bathroom as you can see in the photos, the wall was all chipped and it looks like there was a smash mark/bullet hole in the picture frame. Who rents a hotel room not able to use the bathroom at all? Super frustrating, and the service was very poor. The staff seemed to be very ghetto and uneducated. We won’t be coming back. For $212 a night, this should have been handled immediately.

Wonderful hotel. Clean rooms. Comfortable beds. Great pool. You can buy frozen dinners to microwave in your room instead of only junk food selections. Perfect for families with different tastes. Would absolutely stay here again.

The hotel was clean, comfortable and the staff were helpful and friendly. The neighborhood was not family-friendly (XXX theater and adult stores nearby).

We will definitely be back if we're in the Syracuse area again. The rooms were clean and comfortable and the kids all enjoyed the pool very much. The young woman at the front desk was excellent. She was so helpful to everyone and made checking in and out a breeze.

Cross-country family road trip. Wonderful overnight stay. Desk clerk also gave us a great dinner recommendation.

Very nice hotel, perfect for a week-end in Syracuse. Comfortable and very clean rooms. Staff attentionate. Close to family restaurants such as Olive Gardens and Outback.

There are plenty of restaurants nearby including Chuck E Cheese. The parking lot adjoins to the tilted kilt which I was unfamiliar with and was surprised to bring my two small children in to find barely dressed servers and hostesses. We went for an event at the University, and trace to and from was relatively easy.