Courtyard Syracuse Carrier Circle

Location was great for visiting our family

Our room was very clean & accommodating. Should offer different degrees of fullness of pillow To large & uncomfortable We didn’t find desk staff in Lobby at all helpful. She was either on phone or hiding in back. The cleaning staff were amazing & helpful!! l did have a chance to speak with GM & the bistro manager and was assured it would be up & running for meals . It was not or ever was during my four day large family reunion stay. We were told we would have to walk across street for a continental breakfast . We found this unacceptable! As we had young children & grand children babies to cart .would have to bundle everyone up to do this time & time again. I will give the cleaning staff lady (middle aged- long blonde hair) for at least getting us coffee bagels or what we wanted to drink for young ones Sunday morning .She was amazing & helpful. checked in Wednesday & took the extra charge for our breakfast but Thursday I had them remove it as they had no one to run the bistro & was told they wouldn’t guarantee anyone would be there to run it. So later that day talked with GM & she guaranteed there would be. That wasn’t the case ever . I called all my family that was coming for weekend to not get the added breakfast.The pool was a very weird color but my grandkids did swim in it.Hope it doesn’t have future repercussions for them . The hottub was not functioning at all had a caution rope around it . Probably a safety issue as well. Sad that it wasn’t more enjoyable

Delicious breakfast. Bright and nicely designed lobby. Extremely comfortable beds. Unfortunately the room stated it slept five. There was only room to sleep four. Arrived around midnight. Very disappointed as the purpose was to sleep well on a long road trip with three kids.