Homewood Suites by Hilton Syracuse - Carrier Circle

Good evening, I appreciate the follow up on our stay. However, I’d like to bring forth few suggestions based on our experience: 1. It was hard to relax and rest while the Guest (with children) above our suite made heavy and loud foot noises throughout our stay. Hoping that management will address to keep families with children on the lower level instead on the upper level. 2. A real inconvenience with housekeeping not having a proper time window on the schedule day. We had to explicitly remind the front desk to have it done is dissatisfying. Thank you, Harsha

The pool water was murky and dirty, I could see hair floating in the water. The WiFi would not connect and when I called down to the front desk the man I spoke with could’ve cared less. When you have a child with extra needs having WiFi is crucial. Also, the beds are incredibly uncomfortable.

We loved our 2 night stay here! Beautiful, modern, clean, comfortable, quiet, amazing beds and pillows…. Everything you’d want in a home away from home ❤️. The kids really loved the heated pool!

If you are looking for great space this is the place but... it was not very clean. The rug is sticky its so dirty, i couldn't put my baby on the floor to crawl, it was a gross carpet. The couches and chairs were smelly and sticky from being dirty, they have stains. The sheets on the beds are not warm or comfortable. The breakfast was absolutely terrible. The first morning the breakfast was the worst. If i have to travel to Syracuse again i would not stay here.

Was expecting a little nicer for the price. Only one dining chair and the table was very flimsy, stains on arm chair in living space. Temperature situation was weird, alternating between heat and AC. Breakfast was disappointing- rubbery dry sausage & omelettes, no milk for cereal etc. The rooms are large and was nice for a little spring break pool fun for the kids.

The room was adequate and set up was nice. Hotel appears like it needs some care/ updates but otherwise nice. Our room and hallway had a weird small. Room smelled gross and musty, hallway was some a scent like a closed up house. I alerted staff and they came tight up to spray our room but it still smells funny- woke me up at night oddly enough. My kids liked the pool which was small but adequate. The gym was excellent even had a Peloton bike. There’s an outdoor patio and grill that looked gorgeous, wish the weather was warmer. People upstairs were wildly loud but also probably had kids. Shower was excellent- warm, strong spray. Breakfast was good. Wish there was a restaurant for more food options for dinner but snacks were adequate. Staff were very kind to my kids who had lots of questions. They were also friendly at check in and in addressing our needs. Overall would probably stay again.