Residence Inn by Marriott Buffalo Galleria Mall

Location was great, lots of eateries nearby and central to all activities we had planned. Hotel itself needs updating. Carpet was lifting and stained throughout. One of the bathtubs was crusty so our family of four stuck to one tub though we had two. One of the beds was not made properly, no sheet on the bed yet two fitted sheets left in the closet almost like we were expected to make own beds. Pool was out of order. Breakfast options were lacking but enough for light eaters. All in all, I wasn’t expecting much surprised that the price was so steep for such hotel

We really enjoyed the layout and size of our suite which was perfect for our family of five! Friendly staff as well!

What a nightmare of an experience! We booked a suite a month prior to arrival. As an Bonvoy member we were also offered early checkin. Upon arrival at the property at 2PM, not only were we told our room was not available, we were told the property was overbooked and they did not have our suite available, nor any other rooms. We were told to come back to check availability. We called a couple pf times and were told same thing. Three hours later we came back to the property and were told same thing. We are now at a point worrying our family will have to sleep in our vehicle. 7:30pm and a suite suddenly became available. Leaks in the ceilings, dirty showers, stained sofa. A scary and nightmarish experience.

I had a family emergency and had to cancel 1/2 of my reservation. All Hotels were sold out that weekend so re-booking my room was 100% guaranteed but the GM decided to deny my request, as well as, the request from Hotels.com to provide a one-time courtesy. Real nice how they treat good customers who had an unforeseen family emergency

My wife and I stayed here for two nights on the weekend to attend a family event. We have stayed at many Marriott properties and this one was by far the worst. First the good points: 1. Afternoon lady at reception was great. Very friendly and accommodating. Check in was quick and smooth. 2. The condition of the lobby and eating area was up to Marriott standards. 3. The breakfast buffet was very good. Now the bad points: 1. Overall property cleanliness was terrible. When we arrived there was garbage everywhere. Garbage bags left in the hall ways, outdoor trash cans overfilled, broken open bags of food lying around the property with seagulls feeding on the garbage. I advised the front desk twice over two days and nothing was done. It was only on the Monday morning after we were leaving that they had someone finally cleaning things up. 2. We were staying in their King suite which is a nice large room with an open concept. We have stayed in these rooms at other Residence Inns and really enjoy the layout and comfort. Right when we opened the door we noticed and stale odour and even after turning on the lights the room was very dim. The couch and carpet were old and ripped up. The furniture and cabinets had many scrapes. The refrigerator had about 5 or 6 dents in the door. Overall this room was well beyond "tired" and in my view should not be used until it is brought up to Mariott standards.