Hyatt Place Buffalo/Amherst

Great family hotel big rooms

We are Hyatt Place regulars, and this one lives up to the standard of the rest of them: very family friendly, fantastic staff and good value for the money. Really enjoyed our stay at this location close to downtown Buffalo.

Loud noise, room was not available with two queens , separate room provided but not connected. I have young children. Asked tor milk at night and it was a big deal to provide for some reason because they dont sell milk . Facilty is great, just need little customer service training .

The only place I stay when visiting Western New York. Terrific people, very clean and safe, terrific location - near airport, shopping and great restaurants. I’ll a business traveler but I see lots of families.

We chose this hotel based on other reviews thinking we’d have a quiet stay. The evening staff when we checked in was friendly and helpful. Our room was very clean and beds were comfortable, although a few more pillows would have been nice. However, we thought we’d be in a quieter hotel, and unfortunately for us that was not the case. Several youth sport teams were staying as well, which meant young kids and their siblings running up and down the halls, yelling and slamming doors well past 10 pm. (Of course, this could happen at any hotel and is not the hotel’s fault.) We were also put in a room right next to the elevator which likely made it worse for us. That aside, the room was great. I’ll add that I was under the impression breakfast was not included, and that there was a restaurant on site. That was incorrect — breakfast was provided off the lobby. We got there at the tail end of the serving hours and found some things, like yogurt, were all gone and not being replenished. Eggs, sausages and waffles were just okay, nothing to write home about. We enjoyed some fruit and toast.

I wish they had a better menu for late night orders. On our last day , for breakfast there was no oatmeal or cups put out for coffee. Otherwise a great hotel to stay in with family .

The hotel staff was extremely welcoming and informative during the check-in process. The room was clean and well equipped for our family of three. We enjoyed our stay on the property. The property has parking to accommodate their guests.

I have previously stayed here several times when I am visiting family in Buffalo and have been very pleased. This stay, the disappointed began upon check in, when I was informed that only Hyatt members received daily complementary water when I asked for water. I advised the very curt front desk associate that I am a Hyatt member if she would look me up. No effort was made. The breakfast buffet was a huge disappointment no matter what time of the morning we attempted to eat. I understand that breakfast can be a crazy time of day and the hotel was busy, but they were out of everything. When I did manage to find someone to ask for coffee, the employee was too busy yelling at a guest to put the lid on the eggs. Very disorganized and dirty. We ate elsewhere. On day 3 I was straightening up the bedding when I flipped the comforter over and it was covered in mold. I spoke to the front desk in person, and they didn't seem surprised at all. They advised that they would replace it, in which I did. Upon my return to Phoenix, I contacted Hyatt and shared the picture of the comforter an was advised that they would contact the hotel directly. Upon several conversations with online customer service, in which hotel management advised the representative that I had been contacted (not true) I received an email from the Assistant Manager, Nico, stating, he "didn't notice anything usual with the picture provided". Mold, black model. Hyatt has lost my business forever.

Comfortable beds and great all around property. Slept like a baby.

I didn’t like the fact that we went out 8:30 am and came back around 3:00 pm to found our room door lock very loose. I called the reception to let them know and they sent a maintenance person to fix it immediately. Thank God I didn’t have anything valuable in the room, but our clothes. However, such incident made my family and I be a little concert during nighttime that we slept with the lights on.