Home2 Suites by Hilton Amherst Buffalo

We loved everything about the place. The room was huge and clean. Breakfast was great. The kids enjoyed the pool. Nice patio out back with a grill. Employees were so nice and made us feel welcomed. Will definitely come back if in the area again and will refer to everyone we know.

Got in late with our family of (6). Staff was extremely friendly and helpful. Room was clean and welcoming. Kids loved the indoor pool. Breakfast was great BUT go early or you will be waiting for staff to keep up with the number of guest.

The pool had too much chlorine. I couldn’t even stay in the pool area without choking, my kids couldn’t swim in the pool.

We stayed in this beautiful suite room but the people staying right above us was terrible. They were teenager groups all day on 18th May and all night they were running, banging floor and playing soccer till 4am. We have complained 3 times a d i went upstairs and knocked on the door 4am too but nobody opened the door but few rooms down one lady was walking to me and started asking. E why i am here on this room door. She was related to the children in room and she started arguing with me and following me to the main Reception and not allowing me talking to the reception. She was so annoying saying sorry instead she was getting upset at me.

Average stay. Staff was not very friendly at front desk. One particular staff member (older lady with an accent) was very loud and constantly raising her voice at another female worker at the front desk. She seemed very frantic all the time and like there was a lot of stuff happening that no one knew how to deal with. It was awkward and unprofessional. Fire alarm went off due to toaster smoking at breakfast buffet. No one ever communicated to us during the evacuation and being on the 5th floor with a small child, we had no idea what was going on. Hotel itself was very noisy- many sports teams staying there and the hallways were loud at night. It was decent for the purpose we needed it for- a one night stay over the border, as we came over from Canada for a quick shopping trip. A bit pricey for the experience we got.

Would be 5 stars other than the kids from a hockey tournament running up and down the halls, banging on doors late into the night with staff addressing the noise. Loved the breakfast and our room.

My family and I had an enjoyable and memorable stay at this Hilton location, thanks to the incredible customer service by two of their staff members - Kristen and Sheeba. Kristen went above and beyond to resolve the room accommodation issue that I encountered upon arrival. She was relentless in her efforts to ensure that my family and I received the room we reserved, and remained committed to responding to our requests and concerns in an expeditious manner throughout our stay. She was extremely helpful and knowledgeable. Her passion for delivering exceptional customer service was evident. Sheeba aka Mama Sheeba made my stay feel like I was with family. Her infectious smile and kindness greeted me each morning at breakfast and throughout the day. Sheeba worked tirelessly to ensure the breakfast area was clean and replenished. I will most certainly return to this hotel because of Kristen and Sheeba.

A awesome facility for family.

Nice place to stay with family. The room was clean and staff was pleasant. We enjoyed our time.

Staff was great! Although short staffed on Sunday night. Very family friendly, clean, room was big and comfortable. Would visit again in a heartbeat!