Homewood Suites by Hilton Albany Crossgates Mall, NY

About the hotel

An indoor pool, a fitness center, and coffee/tea in a common area are available at this hotel. Free breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Weekly housekeeping is available.

Nearby attractions

Located in Albany, Homewood Suites by Hilton Albany Crossgates Mall, NY is connected to a shopping center. Albany Institute of History and Art and The Egg are cultural highlights, and some of the area's activities can be experienced at Westland Hills Park and Clifton Park Ice Arena. Henry Hudson Planetarium and Destroyer Escort Historical Museum are also worth visiting. Enjoy the great outdoors with horse riding, mountain biking, and hiking/biking trails, or hop on a bike rental nearby and explore all the area has to offer.

Popular amenities

Family friendly

Free cribs/infant beds

Free rollaway/extra beds

Full-sized refrigerator

Indoor pool

Kitchen

Laundry facilities

Microwave

Separate dining area

Sofa bed

Wifi

Available in all rooms: free wifi and wired internet

Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)

Free breakfast available 6:00 am–9:00 am on weekdays and 7:00 am–10:00 am on weekends

Free reception (select days)

Hosted evening meal available on monday, tuesday, and wednesday for a fee

Guest services

24-hour front desk

Daily housekeeping

Dry cleaning service

Laundry facilities

Accessibility

Accessible bathroom (select rooms)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Phone accessibility kit

Roll-in shower (select rooms)

Stair-free path to entrance

Visual alarms in hallways

Well-lit path to entrance

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Wheelchair-accessible van parking

Things to do

Basketball

Billiards/pool table

Fitness center

Indoor pool

Shopping mall

Outdoor

Bbq grill(s)

Outdoor furniture

Conveniences

Elevator

Front-desk safe

Gift shop/newsstand

Water dispenser

More

Designated smoking areas (fines apply)

Fireplace in lobby

Show less...

Nearest Airport

Albany International Airport

8 km from this hotel

Reviews that mention...

All reviews (10)pool (3)staff (1)clean (1)location (1)playground (1)

Family Reviews

for Homewood Suites by Hilton Albany Crossgates Mall, NY

3 out of 5 stars

10 reviews

Review data

5 star reviews

40%

4 star reviews

0%

3 star reviews

20%

2 star reviews

20%

1 star reviews

20%

We have selected a sample of reviews which reflect what families have said about Homewood Suites by Hilton Albany Crossgates Mall, NY

Latest reviews (10)

D

Denise

22 Feb 2024 - 23 Feb 2024

reviewed on expedia

1 out of 5 stars

We drove an hour to specifically use the pool on the kids school vacation. We paid $200 for the night and the pool was out of order.

P

Peter

1 Feb 2024 - 5 Feb 2024

reviewed on expedia

2 out of 5 stars

Check in was easy and the staff was greatI got a 2 queen suite that was nice and spacious. My kids like it a lot. The bedding was terrible. The top bla ket was a duvet and the pillows squished down to nothing. The room smelled musty though i left the ceiling fan on all day, even while we were away. The pool was hazy and walls were dingy looking. Breakfast was pretty bad, too. Im pretty sure the eggs werent made of eggs and the sausage patty was the worst that ive ever had. It would be better to have offered nothing.

B

Betsy

14 Jan 2024 - 15 Jan 2024

reviewed on hcom

3 out of 5 stars

The room is spacious and the bed is very comfortable. Breakfast the usual continental breakfast. Nothing special. I wouldn’t stay here again. The walls are paper thin and I could actually hear the guy next to me snoring through the walls! There were like 10 kids in the rooms across from me making loud noises for hours. I wanted a peaceful, quiet stay and got the opposite of that.

A

Amy

11 Nov 2023 - 12 Nov 2023

reviewed on hcom

1 out of 5 stars

Loud children running around halls. Room smelled like smoke. BEDBUGS. Rough area. Was very uncomfortable. Lack of security. Furniture was worn. Mattress uncomfortable. Room not clean. Maintenance man was using a towel with his feet to clean floors — really??? Dishes were filthy.

K

Kelly

12 May 2023 - 14 May 2023

reviewed on expedia

5 out of 5 stars

It was an amazing experience for my kids. The first time they've ever got to stay in a hotel and they thought they were in a dream. Convenient location near everything you'd like to do with your family. It was simply perfect.

T

Tania

11 Feb 2023 - 12 Feb 2023

reviewed on expedia

5 out of 5 stars

The reception desk girls are so friendly! We also love the common areas, very cute and fun for the kids and adults!

S

Susan

27 Aug 2022 - 29 Aug 2022

reviewed on expedia

3 out of 5 stars

Nothing special, pool is small, an entire family of ten or more spent the entire weekend in the pool. Not much room for others. Another guest told me that he had items stolen by housekeeping. Probably would not stay again. For the cost not up to par.

P

Patrick Kennedy Latour

4 Aug 2022 - 11 Aug 2022

reviewed on orbitz

5 out of 5 stars

Awesome lobby area and play area for the kids. We will definitely stay here again.

K

Kerri

8 Jan 2021 - 10 Jan 2021

reviewed on orbitz

2 out of 5 stars

Have slept better in college dorms. Walls were paper thin and both nights I and my five year old was kept awake by parties. College kids were better behaved than most guests. Not a family friendly place.

A

20 Apr 2024 - 21 Apr 2024

reviewed on hcom

5 out of 5 stars

The suites were great. Nice and roomy with the kitchenette. The common space was great. We stay up pretty late with a group of people in the lounge. It was welcoming and comfortable. The breakfast in the morning was ok but the tables and eating space were comfortable and spacious. The patio in the back was a bonus for the children to play basketball. Close to the mall was an added bonus.