Holiday Inn Express Socorro, an IHG Hotel

After an exhausting day of family travel that began at 4:30 in the morning, we arrived at the hotel around 8 p.m. The initial interaction with the front desk receptionist was pleasant, but unfortunately, our experience took a turn for the worse. Upon reaching our room, we discovered that our keys were not functioning. I promptly returned to the reception to have them rekeyed, yet they still did not work. Multiple maintenance staff members were summoned, and we waited in the hallway with all our luggage for approximately an hour and 15 minutes. Eventually, the staff provided us with another room, but I couldn't help but wonder why the process took so long.