Hyatt Place Albuquerque Airport

It's been a while since we've stayed at this Hyatt Place in Albuquerque, NM. This was much different than my previous experiences. The room (401) smelled musty and faint oder of smoking. We were out of our room all 3 days until 3-4pm and our room was never cleaned. We had to hunt down clean towels from the maid cart. And, what is this about $11/night for parking???? I had trouble downloading the QRS code and the staff was very helpful, but really? You're charging for parking now?? The front desk was very professional, responsive and helpful in all aspects. The fire alarm went off around 0500 AM and the elevators were broken when we awoke. They did get them fixed by that afternoon. The breakfast was so crowded and the "guests" so rude. I know Albuq is a "sanctuary city". None of these families spoke English which makes me wonder if Hyatt is housing some of these boarder crossers. They made a mess of the dining area, piled their plates high with food leaving little else for other guests. They acted as though we were intruding on THEIR breakfast. I probably won't stay here again unfortunately. I live in Ruidoso and we do travel to Albuquerque frequently, but I will most likely chose another hotel.

I traveled on a business matter I was able to rest everyone was friendly receptionist Jet and Karime were very professionals always great people with a smile. I highly recommend this place and I will not hesitate to stay here again I am traveling to Denver and due to the great experience with the Hyatt family I am staying at the Hyatt Regency Tech Center Thank you to all the staff at the Hyatt for the hard work

This is a decent hotel for an overnight stay. My family stayed 2 nights and discovered its not the best accommodation to try to settle into. The staff were kind, however, the property is starting to feel a bit run-down (elevators were suspect and rooms had the feel of being cleaned too quickly). It's also located in a weird spot next to the airport. The roadways are awkward, so it feels like you can't get away from the hotel or back to it, quickly. Beds were comfy and the breakfast was good. So again, for an inexpensive overnight, its a good place. For a place to get comfy in, it leaves a bit to be desired.

It was good and comfortable we had our kids and mother in law with us and felt we had plenty of space and good beds sofa bed was comfy too, very clean room can’t get better than that

I’ve been staying here for years. Wife and I enjoyed it on a family stay. Since Covid the place has gone down. They did not tell me me they were not cleaning the rooms unless requested. I use to love the breakfast here before Covid. Then they went to jimmy dean sandwhiches which were much better than what the are cooking now that Covid restrictions have relaxed. Powdered eggs microwaved pancakes and not even the make your own waffles. Going to have to swap hotels I think.

The hotel was clean and the people who work there are courteous. The breakfast was delicious. Overall, my family and I had a good experience.

The first night, didn't realized it only had two double size bed and a sofa bed. The second night got upgraded to a king with sofa bed, but room smell like smoke. Checked in late and kids were tired. Told the front desk at checkout said nothing they can do since i booked with a third-party. After contacting hotels.com (for 2 days) they gave me point on my Hyatt app.. but not enough for one night stay... still needed more points...