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Erin
26 Mar 2024 - 27 Mar 2024
reviewed on expedia
4 out of 5 stars
Front desk person was very helpful and answered all my questions. (I'm sorry, I can't remember his name)
The room could have been cleaner. The towels were a little stiff and had hairs in them. I know it's difficult to get hair off of anything being a person with long hair who sheds, but it felt a bit dirty.
The place has had some wear and tear but it's not bad for the overall value. The noise level is a bit much,but that's any hotel & easily fixed when you crank up the AC unit to drown it out.
Slept like a baby and enjoyed being able to get up on my own schedule to go down to the gym.
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Jignesh
9 Mar 2024 - 13 Mar 2024
reviewed on expedia
2 out of 5 stars
I recently stayed at the Hyatt Place in Santa Fe and unfortunately had a disappointing experience. Despite prepaying and making a reservation well in advance, upon arrival, I was given a single bed instead of the two beds I had explicitly requested. Even though I checked in late, the lack of accommodation was frustrating. What compounded the issue was the manager’s response, which lacked any apology or remorse. Such experiences can really impact a guest’s perception of a hotel’s customer service. I had to endure a night in a single bed before being able to switch to a room with two beds the next day. Having to pack and unpack my belongings for something that should have been fulfilled upon check-in was a hassle and added unnecessary stress to my trip, especially as I was travelling with family.
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Steven
13 Mar 2024 - 16 Mar 2024
reviewed on expedia
4 out of 5 stars
Great staff, convenient location.
We were there on Spring Break, so lots of little kids and a little noisy.
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Joshua
6 Jan 2024 - 11 Jan 2024
reviewed on hcom
5 out of 5 stars
We had a great stay at this hotel for our January trip to Santa Fe. The kids especially enjoyed the indoor pool and hot tub. I was impressed with Adolfo who worked in the dining room for breakfast. Each morning he greeted us with a smile and was very helpful. He made our stay more enjoyable.
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Alexis
19 Nov 2023 - 20 Nov 2023
reviewed on expedia
1 out of 5 stars
So everything was within reason for checking in and room. Service was slow but I think the person was new. But its the after part that gives it a horrible review. The biggest being that they have non portable water running! I unfortunately had to run out the door (this was discovered in the morning) because I was trying to beat a snow storm in Colorado. Finally had time to call to let them know I wanted a refund since I spent $250 (hotel plus pet fee) (pet fee is another issue but most important is the non portable water) and their response is that they are under construction and they could give me a $50 credit. Mind you I couldn’t take a shower or my family properly brush our teeth. We used bottle water to brush them. I posted the pictures on google. That water is disgusting!
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Sarah
13 Oct 2023 - 14 Oct 2023
reviewed on hcom
3 out of 5 stars
The area was a good location close to a lot of shopping and food venues. I was disappointed in the fact that we spent almost $400 for 1 night. The rooms appear nice in the photos, however, once inside you see trimming falling off the walls, things coming down from the ceiling and the worst is the bathrooms. THEY ARE SO OUTDATED. Please, if you're going to charge ridiculous rates for ONE night, make sure that it looks like its worth the money. My family and I have stayed in a few different Hyatts and they all suffer from the same issues.
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Merlene
6 Aug 2023 - 9 Aug 2023
reviewed on travelocity
4 out of 5 stars
The breakfast was ok but the coffee was horrible, my grandkids like waffles and was disappointed that you did not have one available. Also the bar/Starbucks was unavalalbe the entire stay due to staffing. Everything else was great.
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Hector
29 Jul 2023 - 31 Jul 2023
reviewed on travelocity
5 out of 5 stars
Great place for family!
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Stephanie
25 Jun 2023 - 26 Jun 2023
reviewed on hcom
3 out of 5 stars
The elevators were down which makes it really difficult with a family of 5 and being on the 3rd floor. Kids wanted to go swimming. The pool was cloudy and couldnt see the bottom drain. But other than that, the room was nice and cool.
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Megan
1 Jun 2023 - 2 Jun 2023
reviewed on hcom
5 out of 5 stars
This hotel was great for our family! The staff was very friendly and helpful when we arrived late at night with our young children. We even left multiple items in the room that they saved for us and we were able to pick up at the end of our trip on our drive back home. Will definitely stay here again!