Homewood Suites by Hilton Albuquerque Airport

Lady at the front was RUDE! Stayed here before the previous year. Place has gone downhill fast. Pets everywhere. Not safe. Someone left a gun downstairs in bathroom. We were eating as a group and kids found it and came to let me know. But then again, lady at the front was a major B.

The Service was excellent, large spacing room, very clean. They offer free breaks and it was delicious. My family had a very comfortable stay,

When we opened the door to our room there was still a family in there. We were able to switch rooms. The new room had a musty odor of some sort that was hard to avoid. The air conditioner was loud and the toilet was hard to flush. The maid opened our door at 7am to clean our room while everyone was still in bed.

Room was nice, large, clean, and comfortable, but experience was ruined by having my van broke into despite being parked near the front of the hotel, under a light, right in front of a surveillance camera. Hotel and Albuquerque police were less than helpful in the process. Beware of parking in the lot! Also, the pool is closed temporarily so be prepared for sad kids.

Great room, spacious room. The 2 bedroom suite was perfect for our family comfort.

We enjoyed our stay other than the pool being closed my family and i really enjoyed our stay

The 2 bedroom unit was great for our large family. Usually we need 2 separate rooms. I would have rated all “excellent” however, it would have been nice to know at check in that we needed to request our room to be made up the day before. When we asked why our room wasn’t made up the girl at the front desk told us we had to ask the day before, and she appeared bothered that we even asked. It would also be nice to have a note in the hotel info that the pool and hot tub were only open seasonally. We are from Alaska and when we travel to warmer climates (and it was 81 degrees while we were there) the pool and hot tub is something we look forward too using. It’s also one of the reasons we choose a hotel over another comparable hotel. Later we drove by a Ramada Inn down the street, and there was their open pool and hot tub. So that was disappointing.

Super quick check-in. Nice and friendly staff. Room is huge and perfect for our group of 7. We got a 2 bedroom (one room has a king bed the other room has 2 beds), 2 bath, living room (has a pull out bed) and kitchenette. Room was clean and comfortable. Property has an outdoor pool and basketball court which kids loved. Would definitely stay again.

When we checked in, they did not have the two-room suite available that we had reserved. The manager came out of the back and blamed Hotels.com for overbooking the room. Instantly blaming something else than your own company is a lack of accountability. It also is a lie as the Hotels.com system communicates to the Hilton system to get confirmations. The fix was giving us two room next to each other which is not great for a family with small kids. I’ve been to this hotel multiple times in the past and the overall cleanliness is slowing decreasing. The ceiling fans in the main lobby are dusty, the hallways walls are dirty, the light switches are getting gunk buildup. The showers in both of our rooms have something green in the corners and one of the showers either gave scalding hot water or cold water, there was no medium. Again, not great for a family. The free breakfast options provided are limited which is frustrating because the prices Homewood Suites charges. When we checked out, my wife requested we take this hotel off our list for future stays in ABQ. The slow decline in quality corporations think customers do not see is in plain sight.

This suite was a great choice for our family