The Peacock Inn, Ascend Hotel Collection

Peacock Inn lovely. Small, elegant and beautifully renovated. We checked in late Sat night (9:45 pm) after family dinner. Young gal at front desk put us in room 302 and did not say anything about it being a third floor walkup. We subsequently learned there are no elevators b/c inn is very old. Would have been much better if she had noticed that we are elderly (husband in 80's, I'm in 70's) and asked if we minded walking up to third floor. We would have asked if there was a room available on second floor which would have been better for us. But she didn't seem to pay any attention to us as individuals. Would have been appreciated if she had said, "It's a third floor walkup. We have a room on second floor, a bit smaller; would you prefer that or...we have no other rooms available tonight but we'll carry your suitcase upstairs for you." But nothing was said, not a word, which resonated with us that she was unconcerned and lacked basic graciousness. Luckily a male staff member near the desk noticed us and offered immediately to take our suitcase upstairs which we appreciated. We chalked it up to the gal's lack of experience and youthfulness, but it is also showed her lack of training which is the inn's responsibility. In our opinion, it is important to train staff to focus on guests as individuals and think about situations from their point of view. It would have set a much better tone at checkin.