Crowne Plaza Princeton, an IHG Hotel

BEWARE!!! This place is an outdated bug infested hellhole! I booked this bed bug motel for 3 nights and on the very first night I was awaken in the middle of the morning feeling some sort of crawling sensation, only to discover several bugs in my bed!!! My family & I immediately packed our bags and demanded a full refund and was told by the incompetent manager by the name of Sonja “in order to look into a refund, I must contact the bug company first”. What sense does that make? What does the customer have to do with your bug infested property?!?!? Why would or should I have to wait to get a refund for the exterminator to confirm that your property is infested! I wish I had researched more thoroughly. After speaking to the idiot Sonja, I specifically filtered and searched Google reviews for the word “bug” and found multiple of customers had similar experiences. This place has a MAJOR bug issue. The entire property is dated. Chipped paint everywhere, trash in the conman area. I noticed 2 out of order signs on elevators and the one that worked was slow AF! This is the most disgusting hotel I have ever stayed at! Room smelled like mildew, stains everywhere. Carpet coming apart. There has to be numerous health code violations going on at this location. I’m appalled they’re actually in business. In addition to the items mentioned above, the customer service is deplorable! Upon arrival, I asked Jessica for additional washcloths and never received them. STAY CLEAR AWAY!!!

We traveled to visit family and decided to stay here.. what a great choice! The room was clean and spacious. We had our grandson come enjoy the pool with us. It was a great experience and we highly recommend this hotel.

There were noisy kids running around the halls. Hotel needs better security to monitor the common areas and rein in the rowdy people.

I enjoyed my stay at this hotel which I usually go to most of the time when visiting relatives. I enjoy the space and location of this hotel. The only issue I had was one of the rooms I booked had the ac blasting and it was like an ice box as soon as my family members walked into the room. The room should NOT have been that cold at all.

It was nice to find this place late in the day for a 1 night family stay. It was clean, spacious and comfortable. Also close to Princeton which was nice.

Perfect for my one night stay while going to an event for the Derby. There was hair in our shower and there were a lot of kids who were up and loud all night long. Otherwise a good stay

I loved everything about this hotel. The view from my room was beautiful. The pool was refreshing. They have trails to walk, basketball court, exercise room, restaurant, bar, etc. I could go on and on. My family enjoyed everything also. I can't wait to go back again.