Mainstay Suites Meridian

My family and I booked several rooms for a get together/graduation in the area. Some family made it there before us to check-in and found the room filthy. Stains were on the sheets/bedding, bathroom looked as if it hadn’t been touched and upon us arriving found that our room had rips and tears in the carpet and massive stains on floors as well. The front desk (unknown woman) at the time was very abrasive and impossible to deal with. We weren’t offered a different room and made to feel that asking someone to come clean was an inconvenience to them. We weren’t compensated in any way either. It was too much to pull the entire family and luggage to a surrounding hotel, so we just grabbed some things to sanitize and clean, requested new bedding and pushed through it. I would not recommend, the photos are not a depiction of the rooms we stayed in.

The atmosphere was good, family friendly. Staff was efficient and helpful. The cleanliness and maintenance of the room were lacking. Sheets and linens were clean, floors were clean but pretty worn. The dust guards on the beds were disgusting. And there was a fair amount of damage to the room. The granite countertop was broken in the kitchen and there was water damage to the ceiling in the bathroom. It was a decent stay but I’ll probably find somewhere else next time.

1st off the front desk manager was extremely rude. She spoke to me as if I was a child and had no understanding to her voice. Secondly my room was terrible. Key cover was missing on main door. That was a huge security issue, next the bathroom door was damaged and clearly needed to be replaced. The bathroom is missing light bulbs also. I complained about all of this and she blamed it on maintenance and there wasn’t anymore rooms available. She was quick to offer a refund because she didn’t want to help me anyways.

I love that I can always get a suite that is suitable for my family!!

The hotel is older so the carpet and tile are a little run down but everything was very clean. The room was perfect for our family. We were provided everything we needed. The staff was extremely friendly. The provided breakfast was wonderful. Highly recommend this hotel for a quick pit stop.