GrandStay Hotel and Conference

It was a great place to stay for our short visit to Apple Valley. The room was clean, big for our family, and separate room.

Pros; location, price, ease of parking, kitchens in the rooms and rooms are spacious. Cons; the building needs serious fixing, and cleaning, the elevator is slow like molasses, breakfast was minimal since they were out of everything each day, amenities? They were out, floor 4 was musty and smelly, floor 2 smelled like poop and pee, floor 3 smelled like someone dumped febreeze all over the carpet, 1st floor entrance was the best overall. Our party had 5 different rooms and each one was missing things different from the other. No towel racks, no washcloths, no a/c, broken a/c, all in all, 3 out of 5 but I wouldn't stay there again unless they completly remodeled it! Granted, the staff was light always and the cleaners were older and 1 per floor. I felt so bad for her. Sad, very sad. I wanted to love it and instead I was fired from my family from picking hotels from here on out.

We usually stay at this hotel every year when we visit family this visit was definitely different not the nicest it has been.

Stayed here before. By family. Great for visiting and lots of places to go. Hotel very nice especially for the price.

good place for family

The amount of space and the pool was a great size for my young children.

This was an amazing stay. The first time my grandchildren have stayed at a hotel. They loved the swimming pool. A few more things for kids to do would be great.

I visit family in this area every year, and I'm always looking for a place to stay the night. This time I tried out the GrandStay which has always been the most expensive in the area, but I wanted an onsite workout option. The check-in was surprisingly easy, and hassle free. I'm sure this has a lot to do with the staff. The front desk staff during my entire stay was very helpful, and accommodating. When I got to the room I was impressed initially with the look of the wood-look vinyl plank flooring throughout, but then noticed that it was in desperate need of a sweeping. The front desk staff personally followed me up to the room, and swept it themselves (I had offered to do it myself, but they insisted - again, the front desk staff was amazing). I discovered that the WiFi didn't really work on my floor (the 4th floor - top floor), but worked just fine on the first floor. It was late, and I already troubled the front desk staff with the floor, so I just went to bed. This was after I took care of a medium size spider in the bathroom. In the morning I went to the workout room, and got on the elliptical. The workout room had three aerobic machines (a bike, a treadmill & the elliptical). All the machines were filthy. I went to pull out a cleaning wipe, and noticed some decolorization on the wipe where it was sticking out of the dispenser. This told me that it had been some time since anyone had used a cleaning wipe from it. The machines were all filthy.

My family stays here often. However this time they had no TV for the first 3 nights. The front desk employees were always friendly but weren’t the most helpful over the holiday as they were sure what could be done to compensate. They were able to move rooms on their final day and were compensated. Again everyone was very friendly however those that worked over the holiday needed a bit more training on compensation options.

the hotel is very nice, in a good location to anything you need, and close to many attractions and highways. Breakfast is always a personal choice, but no decaff tea, and the eggs are not REAL eggs. And we love real eggs so we didn't eat here after the first morning. Walls are apparently thin as we had no problems hearing the people on either side of us. And late at night who ever had kids was just letting them around and you could hear them on the floor. Bed was comfortable but the heating/ac unit was loud when it was running.