Candlewood Suites Eagan Arpt South - Mall Area, an IHG Hotel

Great for the family.

Great stay for our short family get away! Nice pool, hit tub and work out area as well!

My family and I stayed here for a short spring break trip. The room worked perfect for us. Plenty of room for 5 of us. The kitchen was great with everything we needed to make meals. Plenty of restaurants near by and easy access to Mall of America.

The hotel was very nice but when we arrived for check in there was no one at the desk. I ringed twice with in 20mins. The front desk person came and looked like he was busy checking rooms but then proceeded to question what was our reasoning for staying there. I’m not sure if that was just friendly or protocol for when they feel suspicious of someone. Over all the room was nice and clean, although the shower looked like it needed to be scrubbed. We were missing some blankets for the pull out but the front desk person took care of it right away. Great service over all and a place I would stay at again with our family. Price was great!

We were very comfortable here. The two bedroom suite was great for our family of 7. There are washers and dryers available for free, which was a huge bonus as a mom of little kids! We were very happy here.

The rear hotel key entrance did not latch when closed-security risk. The room deadbolt would not latch-security risk. The pillows were hard & lumpy. In nicer hotels, you often have a feather pillow option. Loud party in main area of lobby later at night. Loud kids running up & down the halls late at night uncontrolled. Fire alarm went off in the middle of the night for no reason. Parking lot entrance door key entry was not working one evening & half of the hotel had no electricity. There were not any drink machines or provisions to purchase water or soda or snacks. Trash & laundry in the halls because they do not service rooms unless you ask for it. Hotel switchboard must not be staffed at night-could not connect with hotel due to very late arrival caused by airline delays. Had to show up at hotel at 4AM to find out if we could get in or not. Hotel not ready for prime time. Hotel manager refused to refund charges when we had to check out early for family emergency brain surgery & follow up. In fact, the hotel charged an extra $244 incorrectly which they said they reversed but which has not shown up in my credit card statement. The room was OK because everything was new. All in all very dissappointed with accomodations. I really do not expect to hear from anyone but I doubt I will ever stay in Candlewood Suites again. Very disappointed with IHG.

The stay was not good. Pool and hot tub was not open. To much renovation going on during our family vacation.

Check in was very nice. We were very disappointed to know they were remodeling and the pool was closed. This was one of the big reasons we stayed as we had 2 kids with us. So, instead of hanging at the hotel pool, we had to find something else to go do to keep them busy.

Property seemed fairly clean. We didn't get the room we reserved and didn't have enough beds for our kids to sleep. That was extremely disappointing as this was a special birthday trip for our son. The front desk was not very helpful with our issue.

The room was perfectly clean and perfect for our family. We have a 1 year old and a 3 year old. Two complaints. The indoor pool was freezing! We were super excited to be able to take the kids swimming after a day at MN Zoo but it was almost too cold to spend any significant time in. The “complimentary buffet style breakfast” was also a huge letdown. Breakfast is an important amenity for families traveling. Offerings included tator tots, fried bologna, Raisin Bran, Corn Flakes, Cinnamon Raisin Bagels, and oatmeal. Juices were empty. I felt terrible for the woman working who stated she does what she can with what is ordered but that there often just isn’t food to make for the guests. We ended up feeding the kids some tator tots and snacking on our own food in our room.