Home2 Suites Eagan Minneapolis

We stayed for a fun weekend with our kids. The service was great, but the beds weren’t comfortable and I felt like I needed at least 3 pillows to be remotely comfortable. The bathroom door was hard to shut because it was a sliding door, therefore it never closed all the way. When it did actually close, it didn’t lock. The breakfast was very blah.

I usually love Home 2 Suites hotels and go out of my way to stay at them while on family trips for the space and kitchen. I booked my room 2 weeks in advance, but the Home 2 Suites we normally stay at while in Bloomington (Mall of America area) was sold out. So I booked the Eagan location. Parking at this location is in a lot behind the hotel, and on a "negative feels like" temperature day, it was much further to walk than I would have preferred. When we arrived, we were told they had an "oversold" situation, so instead of the 2 queen room I booked, we would have to take 2 adjoining rooms with 1 queen each. Not ideal to have my tweens in their own room, but it was fine. The beds weren't as comfortable as I've come to expect at this chain. Maybe they're at the end of their lifespan. I heard the pool was freezing, so we didn't try it (not to mention we were just at a water park). One of the things I love about this chain is their breakfast. At some locations, you heat your prepackaged frozen sandwiches and omelets yourself in a microwave according to directions. At this location they are already ready. We grabbed the last 2 sandwiches and discovered they were cold in the middle. Like almost still frozen cold. Staff saw me trying to heat them up on the toaster conveyor belt and asked if they were still cold (and no microwave available). She apologized and I got a new one just brought out and it was the same. She heated it up in the back for me. Food safety issue though!

The carpet in the room was horribly stained. There was dried blood on the wall in the bathroom. The window shades that ran from a wall switch. Were all broken, one shade was hanging off the window. Top of refrigerator was dusty. This is a dog friendly hotel, however there is really no proper ventilation. No way of opening a room window and it smelled really strong of dog. The tile around the pool is extremely slippery and my toddlers had a really hard time just walking slow around the pool area. That is quite a hazard. Parking pass was nice and the area around was very nice. Shopping center next store was easy to walk too. Convenient location (8 minutes) away from Mall of America.The hotel is beat up though. I wouldnt say run down, but getting there. A lot of maintenence issues.

This hotel is a nice place to stay; close to a number of outlet stores; convenient to walk around and quiet. The staff are also nice and the parking is very convenient. I asked one of the staff for one hour of extension to check out because we have a 5 month baby, but the staff asked me to make $100 additional payment. I do not think that is fair. Most hotels are happy to extend the check out time for a couple of hours for free. The other thing I do not like this hotel is if you want to cancel your trip, this hotel does not refund the holds unlike many other hotels. But the facility is good.

Great family stay - Jasmine helped with check in at front desk. Super helpful and gave us adjoining rooms so we could spend more time together. Thank you! Hotel was clean. Breakfast was good. Nice pool area as well. And easy to get to from highway. Overall a great experience. Only disappointing item was request to have bathroom given a quick clean and garbage emptied after being in room a few days was not accomplished. We only had one day left in stay but would have been nice! Would book again

Nice time with family

Very clean Very friendly and happily arranged lobby tables so we could play Farkle. Beds were comfortable loved the kitchnette. We felt the pool was extremely small and only accommodates 10 people, well our family was 15--How do you even explain that to little kids?

Great place to stay for family. Nice breakfast area and pool. Small patio with grills.

A lot of broken things in our room like the exhaust fan in the bathroom. The floor was dirty in the corners, found a used q-tip by the bed and the drawers in the bathroom were full of hair. The beds were pretty hard as well. But overall the amenities were great for my family of 5 and the breakfast offerings were decent as well.

We love to come to this hotel and stay several weeks at a time as we visit family in the area. My elderly husband now uses a wheelchair and we find the setup very convenient. The staff are friendly and fulfill our requests cheerfully. I like the in-room kitchen area with the full size refrigerator and real dishes. Also this month they have started expanding the buffet breakfast from the simplified Covid-era service to now include waffles and hot cereal. The building seems clean and well-maintained, including the workout equipment and the pool.