Fairfield Inn & Suites by Marriott St. Joseph Stevensville

Upon trying to check in on 8/4, there was a sign on front door saying no check ins till 6:30pm. Once inside, female at front desk informed us, nobody showed up to work today and no rooms would be available till 7pm. Additionally manager had left and another employee had left to go pick up cleaning crews to clean rooms. When we returned at 7:45pm, there were 3 families waiting for rooms in line at desk. Female took us up to 3rd floor and started checking to see if rooms were unoccupied and or clean for us to stay in. My family stayed in room 319. The room and rest of the night was fine. However upon checking out the next morning, we found out that we were never checked in and they weren't sure whether we would be charged with a no show fee. Not sure how this happens at a Marriot. The staff we dealt with were doing the best that they could and were personable and nice. Have never experienced this kind of chaos when arriving or checking out of a national chain hotel. We booked this Marriott to exclude ourselves from the questionable other lower quality hotels in area to allow for no hassle, stress free environment