Quality Inn & Suites Niles

Checked in and was given a room that was dirty. Had to go back down to lobby and wait to let tell them since there was several people checking in. Once I let them know the room was dirty they did apologize-- but then they had to do some reconfiguring of rooms since evidently they were sold out. Once they were able to figure things out they did indeed give us a new room--- only this "new" room already had someone staying in it-- and I walked in on this person-- who happened to be in the bathroom...right by the door... No need to explain further with that. I went back to the check in desk-- and had to wait yet again. Once I told them the room they gave me was already occupied they were astonished and told me "there shouldn't be anyone in that room" -- Well I am here to tell you that wasn't a naked ghost. The staff then scurried around and then they called the poor kid in the room I walked in on and told him to come downstairs since he was in the "wrong room". WHAT? they gave him a key -- that worked... Yes-- We did NOT end up staying here. We were afraid of what might happen next 😉

It's a nice reasonably priced facility. The shower in my room had been rather clumsily patched. Works fine but looks awful. The toilets are VERY low -- I think they are children's toilets -- hard for seniors to manage. Staff is great. Nice breakfast.

The staff at Quality Inn was the best part of the stay. They were personable and friendly. We traveled with a pet and this is definitely a pet friendly space. The hotel seems to be a little older but not in disrepair. Clean towels and linens. The pool was available but a little too cold for our liking. We stayed in a two bed suite and it had plenty of space as well as a door that closed off the bedroom area from the living space! Great for traveling with kids and pets. Had a good variety at breakfast.

I brought my family after reading this was a family friendly hotel. Upon getting to our room we noticed a broken lock on our door and a broken window screen. We had to place a chair in front of the door for our own safety. Charging people over $100 for the stay should include safety and security.