Shinola Hotel

This is a wonderful hotel -- great area walkable to so much, the Q line a block away (we took it to the DIA in 30 degree weather and it was reliable down to the minute - use the Q line app for minute to minute updates so you don't spend time waiting in the cold!). I give this hotel an A- only because the staff failed to remove the minibar items despite their assurance it would be done before arrival (and again, after I a called the 1st evening to have it done). Needed the storage to keep milk and OJ cold for my daughter, so not happy that they seemed to make that hard on me. By day 2 I stopped calling. They also had 2 Detroit robes in that are for guests hanging in the closets. Unfortunately, they both had tears and looked pretty work down, and on the one I tried on it had another woman's perfume on it (collar only, so it wasn't detergent!), along with long strands of hair). Clearly had not been laundered after last guest. Not good! Finally, it was 22 degrees the past two nights, yet they have a block on the heating that keeps it from going her than about 69, which wouldn't be so terrible but for the fact that when you put it at 69 it actually reads 67 in the room! Heat loss from the tall windows in the junior suite, I guess. Even with both layers of blinds closed, it never went above 67.5 in our room day to (despite trying to increase heat to 75, it never budged). Sad, bc staff was otherwise fantastic (all smiles, helpful). San Morello food/ambiance was excellent!

We had our whole family in town for night for a birthday celebration. The hotel was a great location and accommodation and the staff are really friendly. Thanks.

The room service was not good. Sloppy and greasy food. Could have fed the family fast food and would have been better and cheaper. Would recommend eating prior to arriving and bring a coffee pot. Complimentary amenities leave a lot to be desired. The good news is a bottom shelf bottle of vodka s only $250. Surely that could help pay for a coffee pot in each room. Okay stay but nothing more than best western

Had a wonderful experience. Very efficient check in and valet services. Close to everything, felt very safe and had fun. Our room was great, loved the room darkening shades. Two comments - every hour or so in our room it sounded as though a pot of coffee was being brewed and a young child was screaming (our room was close to the elevator so that could be it) and the day we checked out, the building including the elevator smelled like smoke (the staff told us they had just lit the indoor fire, but in all honesty it made me nervous to get in the elevator). Overall great experience!