Aloft Detroit at The David Whitney

This was my first overnight away from our first baby and we were celebrating my husbands birthday. I’ve never spent so much on a hotel room before and was so excited to stay at this hotel. We checked in later in the day around 630/7pm, the man checking us in didn’t look up at us for quite a while, finally looked up with no greeting at all and just said “last name” he found our reservation and said “two queen beds” to which I said no, I booked a king. I was upset because this was a big night away for my husband and like I said I paid a lot. I complained and the man at the counter said “I DONT KNOW IF YOU HEARD ME” but we are sold out of king rooms. He explained that their king rooms are given to the people who book directly on their site, I booked on hotels.com and was not given priority. The man had zero empathy and was incredibly rude. The manager came and attempted to remedy the situation properly, with empathy and kindness. We finally went up to our double queen room and was met with a weird internal building view, not city view like I had also booked. Which again was another disappointment. There are postcards in each room which are a nice touch I went to pick them up and was met with Cheeto like finger prints on them from a previous guest. Positives, the restaurant attached to the hotel was incredible, staff, food etc. The valet guys were awesome and so nice, helpful. The hotel itself was just a complete disappointment, I will never be visiting again.