Residence Inn by Marriott Worcester

The ladies at the check in were so friendly and gracious. Such a welcomed experience after our long drive. This hotel is pet friendly with a welcome cookie for our tuckered out fur baby. Thank you ladies !!

I have been returning to the Residence Inn for over 6 years. It feels like home. The staffing is always very friendly and helpful. The location is perfect for meeting with family and friends and very conveniently for exploring Worm Town and Central MA. I was extremely pleased to see that updating and grounds care are still addressed with care.

This property is charging premium rates but the high cost is unjustified. There were group of young kids roaming the hallways and being disruptive. There were also guest who seemed to have been living in this hotel for quite some time. If this hotel is being used to house individuals in need then the paying customer should be made aware prior to booking the place. Housekeeping also just came into our room without knocking or checking to see if it was ok. Don’t plan on staying here in the foreseeable future.

Pros: staff is amazing and the manager is accommodating. Eric and Hannah helped anytime I needed anything. Eric also gave me some numbers for take away (dont use grub hub, they left my food on the floor outside and it was stolen). The front desk guys came up to investigate the booming and door slamming when I complained (it was the maid in the next room). The drive to St Vincent hospital is less than 15 min. UMass is closer. The washer and dryer was nice (there are 3 washers and 6 dryers). The front desk can sell you quarters to do your laundry, but i would bring my own just in case, nothing is really close by. Cons: constant door slamming, when it's next door, it shakes the walls. Kids running like heathens in the halls. One kid was coughing and snotting and touching everything at the breakfast counter. The beds are extremely uncomfortable and so are the flat pillows. The cleaners are terrible at their jobs. Both rooms i stayed in had hair in the tub. The bedding was stained and the tubmat had mold under it that floated into my bath water. Many of the other guests were low income looking. If you are in Worcester for business go somewhere else. This hotel caters to families and many will rent the room for the weekend for the express purpose of using the pool. It is EXTREMELY easy to end up in the ghetto from here. Ask the front desk where to go for food and such. Do not just Google a place. I ended up in the hood 4 times. This part of Worcester is nasty.

We first discovered The Residence Inn on Plantation Street in Worcester, MA in 2017. With family and friends in central Massachusetts, The Residence Inn is not just fantastic due to location, location, location but also due to access. The Residence location allows EASY commutes to ALL of Wormtown's 7 Hills, the BRIGHT LIGHTS of Boston and the incredible, surrounding more rural communities. The Residence provides ALL the amenities of "home" with FULL-SIZED Kitchenettes with table and chairs and relaxing area which includes Sofa Bed plus an indoor pool, exercise room, laundry room, lobby gathering space complete with a bar area and pool table, basketball court, dog park.........surrounded by a quiet tree rimmed hillside. I saved the BEST for last: Breakfast is the BOMB! The Residence Inn management team is committed to 5 STAR CUSTOMER SERVICE, with an eye to upgrading and improvement. Our 2023 five day stay was COMFORTABLE, RELAXING and ENJOYABLE thanks to the ENTIRE STAFF of The Residence Inn! See you next time!

Lots of food odors in the hallways. Lots of crying children audible in the hallways. Pull out couch mattress was stained in several places. No linens available for pull out couch. Would not recommend or stay again.

Just a quick stop on my way north to Maine from Philadelphia with the family. The accommodations were comfortable and suited us well. The free breakfast was good, better than most for sure.