Residence Inn By Marriott Boston Tewksbury

We already paid in full prior to checkin, when we got there the pool was empty. They did offer to refund if we didn’t want to stay but at that point we couldn’t wait for a refund and find another hotel. The main reason we got a room there was specifically to bring the kids swimming. They should have noted the pool closing on their website and I would have found someplace else in advance. Breakfast was supposed to be until 930 the next day, yet the staff member who was doing the breakfast was upset that people were still trying to eat at 905. She even spoke about it in Spanish to another staff member which isn’t very professional. We ended up leaving the breakfast area because we didn’t want to be in the way. The first room we were given was ok but the garbage disposal wasn’t working so the sink clogged. We had to switch rooms late that night because maintenance was gone for the day. I feel like for the rate we paid, we shouldn’t have had a lot of these issues. At this point I’m not sure I will stay at this hotel again because I feel like it was a waste of money.

This location is an old apartment complex so there are multiple buildings and each room entry is from outside. Not ideal with children. Very noisy between traffic and anyone outside. Thin walls, windows and guest above us kept me up with any movement. I was hoping for rest and did not have that. We squeezed into one bed because the pull out sofa was very uncomfortable plus immediately next to the entry door which was not sealed so drafty and noisy. My children did not feel safe and I don’t blame them. The exterior needs upkeep and seems to be in disrepair. Needs work!

The place is quiet and really nice for family 😊🔥

We have family that live close to the property therefore we can visit frequently. We enjoy watching the Massachusetts pirate games which have relocated to Lowell and this hotel is close to the arena.

Everything was very conducive for me and my kids. We really enjoyed

Wonderful experience very quiet the staff was extremely friendly and very helpful. I will be staying again when I come in to town with my children.

My family was visiting for my 5 year olds birthday which included my 1 year old as well and 4 adults. I am completely disgusted by the stay. The elevator was in terrible condition and was making frightening noises and shaking as my family went up to our room on the third floor of building 8. When we got to the room, it looked NOTHING like the pictures from booking. The carpets were dirty and stained. There was mold on the ceiling in the bathrooms. The dresser in one of the rooms we could not even use. It had no handles. The closet door, there was none. It was taken off the track. The floor of the regular shower felt like you were going to fall through. And my biggest concern, the door to the unit had a 1/4 of an inch gap when closed that something could easily be shoved through. It was completely unacceptable. I am traveling with my kids and the fact that someone could see through the crack in the door if they wanted to is terrifying. Then at around 730, we got a call from the front desk saying that the people below us wanted us to stop walking around and taking because they were trying to put their two year old to bed. On a Saturday, when I paid over 300$ for a falling down mess I am being told my kids cannot play?! We also chose this hotel specifically for the pool as it was a wish of my 5 year olds for his birthday. When we arrived we were told the pool was unavailable and there was no way to let clients know online. The lady at check out couldn’t be bothered.

My family and I enjoyed the convenience and cleanliness of the property. Will book again

Toilets are way too low. They look as if they were made for very small children. Ridiculous for any adult but especially difficult for those with sore knees. Loved the place overall but would never stay here again because of the toilets.

This hotel was perfect for a family weekend. We had a two bedroom suite which was perfect. Our daughter is a student at Merrimack College which was only a 10 minute drive away. There were plenty of restaurants very close-by. Cracker Barrell was perfect for breakfast! The beds were comfortable but the pull-out couch was not. The living room and kitchenette area was spacious.