SpringHill Suites by Marriott Boston/Andover

My family and I, we had a great experience staying at the Springhill Suites. The staff were great, and very helpful, and the facility offered is more than expected.

This hotel was spotless. Rooms were updated and well-sized. Breakfast was busy, but well stocked. Breakfast was especially great once they got the waffle maker going the 3rd day of our stay. Staff was very friendly and helpful. We had a large group and they were very accommodating, even suggesting their courtyard as a place for us to meet together. Our kids enjoyed the pool.

The room was nice and the staff was mostly nice. I had two bad breakfast experiences. Having said that Everything else was great. As is human nature, I'm going to focus on the bad to the detriment of the good. Breakfast closes at 10 AM and I arrived at 9:58 am (without being aware of the time). After making my Belgian waffle I noticed there were no plates and there was no staff in the area. I asked Brian at the front desk if I might be able to get a plate. Her said NO I was too late; breakfast closed at 10:00 am. I returned to my room and noticed the time was 10:02. Had I known the time when turned away, I might have insisted upon a plate. The next day, I came down for breakfast with my family at 9:30. The breakfast bar was out of fruit topping for the Belgian waffles so I asked the staff if we could have fruit to put on the our waffles, they said no. Feeling wronged, I asked Brian at the front desk if there were a way to get fruit to put on our Belgian waffles. He explained that NO, there would be no more toppings as the breakfast area would soon be closing. Brian's two unapologetic and terse rejections would have been better accepted the breakfast area closed sign had been out the first time and if I actually was late. They did this at 10:00 sharp on the second day but still kindly provided another guest with a plate after having closed the area. Bad experiences with Brian aside, we enjoyed a nice walk to the river and otherwise had a great stay.

Stayed there for a graduation and family get together

I enjoyed my stay the staff is friendly. However, I just expected a quieter stay. there were tons of children in the hotel. Their parents let them play hockey in the hallway and they left garbage in the hallway for the hotel to clean up. I do think the hotel should have stricter policies that apply to all guests regarding their noise level. You can hear everything going on from inside the room. when I mentioned the noise the receptionist informed the adults about their children. Otherwise, the hotel is well kept and the staff members are great workers

The hotel was nice. The breakfast was okay, could’ve used a little bit more salt and the eggs were a big watery. Overall a nice stay with the family.

Quiet. Easy to get to off the interstate. Friendly staff. Comfortable and perfectly clean. So great for families! We are 5 everyone gets a bed!

The staff was great! We enjoyed the option of continental breakfast. The room was big enought for my family of 5. Although we did not use the pool, the indoor pool was a nice option.

Had a great 2 night stay with my family. Rooms are nice, clean and spacious.

Check in was fast and easy. The young woman was extremely friendly and welcoming. I was traveling for my late husbands Military funeral in Canada (dual citizens but my family is mainly in the USA) and completely worn out. It was nice to be greeted by a friendly face. She asked if we had any special plans and I said no just bringing my husbands ashes home from him military funeral. She thanked me for his service and offered heartfelt sincere condolences. Breakfast was great. Again the staff members were bright and cheerful. Everything was well cooked, well maintained and tasted really good. The amount of toppings and variety for the oatmeal was great. Any request is cheerfully answered. Honestly we stayed here on the way to and from the funeral and at a Hilton during the funeral.. the Hilton was awful. We have definitely found our new favorite hotel!