DoubleTree by Hilton Hotel Boston-Andover

I reserved 4 rooms 6+ weeks ahead, get there and the 4 rooms are scattered throughout the building. Check in went ok. Room 145 ground floor had a musty damp smell, hair in the shower. Asked family how there rooms were.. and the census said overall 1 was good, 1 okay and 1 on the fourth floor said absolutely disgusting. There was a wet stain on the carpet could see an imprint of a persons butt with a stain on the bed. The restaurant Characters was an absolute joke. Food was terrible and waited an hour for it. My son got room service for his room and family and said it was good .

Very comfortable y clean place. Would recommend to a friend or family member.

I appreciated the cookies upon my arrival! That was really nice. The staff was friendly, my room was clean. The only things I did not care for were, the hot tub didnt seem to be working properly it was just hot water, the dial seemed to be broken. The was also a large family in the pool who allowed their children to eat pizza in the pool. That's not exactly the hotels fault however maybe maintenence in that department would be beneficial for other guest who would like to enjoy the amenities.

I wish they offered free breakfast but other than that my stay was enjoyable and my kids enjoyed the pool.

Loved the free cookie when checking in. Staff was very friendly and the room was spotless! Enjoyed my time in the pool and overall had a wonderful experience. Will definitely be coming back here next time I visit family.

My family and I were forced to leave by police at 2am tonight by your employee, Casey. I came to the front desk around 1:55 am after I woke to use the bathroom in my room and it would not flush. I asked for maintenance then asked for another room then I was told there was nothing that could be done. Casey was the opposite of helpful. It is almost as if they feel bad about their life choices that landed them working at a overnight shift at a hotel. Regardless the reason, the person has zero compassion as a human. I was accused of being intoxicated which I do not drink because the other issue here is I have terminal end stage liver disease with cancer complications and currently waiting a transplant or I will die. I just wanted to have a working toilet. I was insulted and offended by the level of service provided. I also had no where else to go and was here for Father’s Day to take my family to Canobie Lake park. Those tickets are lost as well. At the minimum I would appreciate a full refund. I will follow up Monday with a phone call to management. Let us hope it this blatant robbery is made right. The police officers that came also agreed with us this was the stupid waste of their time. If it is default policy for customer service to just call escalate and call the cops, then I question this business. I have traveled over 25 years at hundreds if not thousands of hotels throughout the world and never had something like this happen. What a sad world we live in.

We had a family wake had asked for an early check because traveling from out of state olat 1pm would not allow. In my book that is terrible customer relations! I took a chance arrived at 1 and it was not a problem. Food was very limited and service was fair.

Staff was less than accommodating- refused to deal with noise issues. Allowed guests to drink and party through the evening hours until 730am. Allowed unattended children to play video games on full volume in the lobby without parental supervison. While rooms were remodeled and looked nice, my room was not properly cleaned with cobwebs un multiple corners, peeling ceiling stucco in each bathroom corner and spoiler creamer. The noise was the worst though, its not an enjoyable hospitable or restful experience when a hotel is poorly run and less than accommodating to guests looking for rest and relaxation.

The hotel was very noisy. It made me and my kid headaches.

Very kid friendly..staff is great..