Homewood Suites by Hilton Boston / Andover

The woman who was managing the breakfast during my stay was an ABSOLUTE JOY to be around! She greeted every single person with a huge smile and hug and wished everyone a merry Christmas. She made complete strangers feel like family. I wish I could remember her name but this woman deserves a raise; we need more people in the world like her!

Great place for family

The basketball court was great for the kids when the pool was closed for the season!

The front desk lady “rouisa” was terrible. Yelled at our kids in the lobby because she was on the phone for 13 minutes with a line of people waiting to check in and then when our kids started to run around from Boredom, she continued to tell us to “keep our kids in line or I will not check you in” After 10 minutes of attitude during our check in experience. We then proceeded to our room where the bathroom door handle broke and locked. So we could not get the bathroom door open. Tried to call the front desk for help and she refused to answer the phone 17 times from my room and another 5 times from our joining friend room. The lady had a disgusting attitude and killed the happiness of the start of our mini vacation getaway. HOWEVER that being said. The lady who runs breakfast every morning was amazing, wonderful, helpful and very sweet. That nice lady should be running the entire building !!!! Traveling with 5 kids is a lot in its self. And customer service people are suppose to ease up on the stress. Being in the industry I know this and am disgusted by the first 24 hours on property!

Checking in was a painful process which took over an hour to sort out. We were told that the room that I reserved and paid for wasn’t available for my daughter. They couldn’t figure out how to cancel the room type that I reserved so that she could be downgraded. The manager came in to assist the new clerk and after my other daughter decided to rent a separate room, the room I reserved and was told not available was suddenly available. Needless to say, we had to cancel to additional room and wait another 20 mins, to get the original room. By far the most stressful check in that I have ever experienced and I take mini trips all the time. I wasn’t rude to the clerk, but that ruined and otherwise amazing day. I took my kids and grandkids to Canobie Lake Park for the day and everyone enjoyed themselves. We were hot and tired, so the delay was not a welcomed experience. The manager stated that the clerk shouldn’t have been left alone, but she was back at checkout and seem to have the same struggles. The support for her was lacking and the guests suffered as a result of that. The one positive is that I like the structure of the double king suites. The kitchen and living room area was homey and I would definitely look for Homewood Suites again.

We are here for family and for graduation, and they are incredibly accommodating

Very convenient to go with the family.

The place is fine for a stop along the highway in which you don’t expect much. Mold in the bathroom and peeling paint. Dirty dishes left In the dishwasher. Bed was clean and comfortable. The setup worked well for being there with small children (five year olds with one parent in the bed; infant in a pack and play with the other parent on the pullout in the main room - nice to be able to close the doors to separate the two small spaces) Adequate in general, just hard to spend over $200 for it for the night when it is so mediocre.

The continental breakfast worker went above and beyond to serve and make it a good and welcoming experience for everyone who came. She especially helped my 5 kids get breakfast options that they were excited about.