Hampton Inn & Suites Boston/Stoughton

The one good thing I must say the staff is very friendly. I booked Father’s Day weekend gateway. After Checking in and changing to our swimming gears the front desk informed us that the pool was closed my kids started crying 😢 that same evening we went back to the room to make some coffee and didn’t know that the plastic that holds the coffee bag maker was broken my husband was burned by the splashy water. We always stayed at the Hampton in hotels but that was definitely one of the worst experiences we ever had.

My family and I has the misfortune of staying at your Hotel for June 8th to 11th 2023 in the room number 312. During our stay, we encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about. First, there was no house keeping done our 3 days stay. Every night I had to request towel for Restroom. Beds were not done. When I asked the reception staff ( Bria ) about the reason of the not to doing the house keeping service, she mentioned that we have to request for that. And which I did next day. Still nothing was done. I took enough pictures for the room. I was little upset at the front desk lady ( Bria ). She was threatened me to kick us out from the Hotel. I complained to the Hotel customer service. I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment I would have expected from a Hampton In by Hilton. I very disappointed from this bitter experience.

My kids had the best time I couldn’t get them out of the pool only thing I wasn’t impressed with was that housekeeping was on an on call basis only

Pool was across the room was perfect for the kids

I was extremely disappointed that the pool was not working! But i was told it was open when i booked. I think you should at least inform the people that booked. It was extremely hard to entertain 2 children. If i knew this was like this id cancel!

The staff and hotel itself was great but our room heat was not working. We didn’t realize it until around 2am when the temp dropped 6 more degrees. It was in the negative outside so it was pretty cold and I didn’t call down because our kids were asleep and we figured they’d just want to move us. We had a chill the whole day after.

Hotel room was dirty. Used mouthwash. Hair on the toilet. No breakfast in the mornjng because the cook didn’t show. Complained about my autistic child and I had to leave early. Forgot my coat in the room and staff rude and unhelpful.

I’ve never been to a 5 star hotel so this property was fine for a family of 4 Pool is large and breakfast was good No issues with the free parking or internet

Right off the highway about 20 minutes from Gillette. Had two young kids the pool was small, no hot tub and had to ask for staff to open the door when we wanted to go in.