Holiday Inn Express And Suites Boston South - Randolph, an IHG Hotel

This was the worst stay I have experienced. The room I paid for was not the room I got. The service provided was not good at all. I complained to the front desk who referred me to email the general manager which he never responded. I booked a room with 2 queen beds and a pull out which they did not have any available for my wife and 3 kids. Then I was contacted by an unknown person wanting my credit card which post up signs all over the hotel stated not to give credit card info. On Saturday night we were working up by a fire alarm at 11 pm and stayed outside for over an hour due to someone putting in popcorn in a microwave for over 25 minutes and the hotel filling up with smoke. I am still demanding to speak with someone but have had no responses. This is completely u acceptable. If I receive no response I will go to social media and any other outlet including hotels.com to express how my experience with this entire trip

Very comfortable beds. Convenience to family.

Staff very courteous and professional. Rooms clean and quiet. Our room was across from the pool which was active and we couldn’t hear anyone there. We would recommend this place to family and friends.

The room was very nice,clean and comfortable. We chose this hotel for convenience to a family event. I was disappointed regarding the cost. The rate was higher for the night we needed to stay. It was nearly double the cost of another night. Ridiculous!!!!

James made my experience a really great one for my family and I. He made sure everything was in order from the time we checked in and checked out. I will definitely book here again. Thank you James!!

Pool was freezing. The air inside the room with the pool was also freezing. Disappointed that the kids couldn’t swim!

The location of the hotel was good and close to family. However there is not too much else in the area. Restaurants nearby are good. Although this property seems to be fairly new the condition of the property has not been maintained very well. The door to our room needed to be repaired before it would close properly. The paint was peeling in the bathroom. Breakfast provided was very good.

Great space for our family. Warm in elevators and hallways during a humid weekend in BOS. Room doors are very heavy and loud.

Checking in was probably the easiest part of this stay. Did not get one ounce of sleep because of the ignorant guests above us banging, stomping, jumping and just being extremely loud all night. I complained to the front desk, that didn’t help at all!! The pool was small so we had to stay in a corner for a good deal of time because of the kids playing FOOTBALL In the pool. There were no pool towels available so we had to use our room Towels. When I asked for more towels I was told I had to bring the used ones down to show that I was apparently not stealing their towels. Then the noise from outside with people drag racing up and down the street was ridiculous. I will never stay at this hotel ever again!!

My kids loved the pooland staff was very friendly