The Verve Boston Natick, Tapestry Collection by Hilton

These are our complaints. 1. We were unable to access the WIFI 2. The TV was operable but we were unable to determine what was on any of the channels we could access 3. The clock showed an incorrect time, we were unable to correct it, and no where in the hotel were we able to get a clock that showed the right time. When we complained to the desk, someone would come, but could do nothing about the issue, would promise to check on it and return, but never did. Finally a manager arrived and even she couldn't help. We finally cancelled the 2nd night, but because we had no internet could not make other arrangements for a hotel. Had to impose on family for our 2nd night. All in all, a very unpleasant experience.

Although the lobby is fabulous filled with lots of nostalgic things and the breakfast was fabulous. The rooms were not clean. It looked as though someone painted over the bathroom cabinet did a make shift renovation and it looks cheap and dirty. The clientele were not people I would want my kids around. There were people smoking marijuana outside the hotel by the front door they were partying in the common area between the floors. To top it off a dead rat was on the side walk. What a disappointment for a Marriot property.

The hotel was fun, the staff was nice, it was clean and close to my family

It’s always been a great little find for us visiting family in Natick.

The Pop culture theme of the facility was thoroughly enjoyable! Triggered lots of great childhood memories. The warm friendly staff was the icing on the cake. I’m already looking forward to my next opportunity to stay again!

Service was friendly and correct room was assigned promptly. The property is cute/funky but a bit worn and the rooms are small and not very inviting. Two doubles are the only options (no queens) so it's tough for a family of four to share comfortably. The storage is surprisingly spacious for such a small room, a plus. We discovered a pair of someone else's dirty socks on the floor, so cleanliness is very questionable.

Our two oldest grandchildren stayed in the room for 3 nights. The first night was Christmas Eve, and we checked them in (they are 17 and 22). Everything went well, but on Christmas night when they returned, their beds had been stripped and the desk clerk didn't answer the phone. The night watchman did. Eventually they were given another room, but this was totally unacceptable. The third night was fine. I realize that it was Christmas and there was no housekeeping, but we wondered why the beds had been stripped and nothing else was done. Please look into this. We have stayed at the Verve several times and were very surprised with what happened. Thank you, Pat & John Hargrave

Let’s talk about the pros first. This is a 1960’s-1990’s themed hotel and the only one in the area that DOESN’T have any mentions of customers experiencing b3dbugs in the reviews. The front desk will give you a scavenger hunt at check-in. My fiancé and I are 90’s babies and big kids at heart so we enjoyed exploring the hotel. They made me realize I had booked the wrong room through Hotel.com and offered to change it without me having to ask. When we got to the room, I noticed they upgraded us. We had a king bed on the corner and our closest neighbor was halfway down the hall. The receptionists loved us so much and made our stay special. I don’t want to include names or details just in case. Cons: -The sink clogged at one point, but I fixed it. The plug pulls out and it’s very obvious it hasn’t been cleaned in months. -When it rains, you’ll feel the humidity. Keeping the A/C on around 66-67 helps tremendously. -Hair on mattress protector. They don’t use fitted sheets. During my b3dbug check, I lifted the flat sheet to discovering lots of short hair. Potentially dog hair since this is a pet-friendly hotel. Honestly, I don’t blame them. Have you tried getting dog out carpet or your car? It’s seriously a PITA! Conclusion: This will definitely be our go-to hotel in a 15 mile radius because I refuse to stay at any hotel with a previous history of b3dbugs.