Courtyard by Marriott Boston Natick

Excellent choice to visit family in Framingham and for dining and shopping opportunities. Thanks.

Nice and convenient location to family during visits. Lots of shopping nearby. The hotel itself is quiet and clean. The staff is very helpful. I have stayed there 3 times in the last 4 months and I have had no problems. I highly recommend.

Never have I stayed at a large chain hotel that didn’t have available rollaway beds. We had a last minute addition to our family travels but our room only had 2 queen beds, no couch. We asked for a rollaway for which we would have paid extra. We were told the hotel did not possess any rollaway bed options. We were shocked. Thus two grown adults had to sleep in the same small bed. We asked if we could change the room from a 2 queen to a King plus sofa (at least that would give the 2 people sleeping together more room), but were told we could make no changes to our room reservation because we booked it thru Expedia. I won’t make that mistake again. I was shocked and disappointed that the Marriott did not provide coffee for their guests. Never have I ever stayed at any hotel or even roadside motel that did not offer complimentary coffee for their guests. I was very disappointed that the facility didn’t offer breakfast. It’s come to be expected that continental breakfast items will be available either complimentary or at minimal cost to guests at all hotels with the reputation of JW Marriott. On Saturday morning the hotel had no hot water available in any of the rooms. Something had broken. Therefore we were unable to take a shower prior to leaving for the day. The hotel staff at the front desk and bar were understaffed on more than one day. We were generally underwhelmed by the hotel in general, no fault of staff. Staff were polite and friendly.

We stayed here when we visited family in nearby Framingham. It's our second time in the past 4 months. The lobby, Bistro and hallways are updated. The rooms are not updated. They are, however, very quiet and it's restful. The bathrooms and showers need a big upgrade. Our shower was a dud; hardly had any flow. Again, the location is great for shopping at the Natick Mall and Shopper's World. I would like the lobby to offer coffee for their guests. When we were leaning at 6:30 am the desk clerk said the Bistro wasn't open yet and there was a coffee maker in our room. That's just poor customer service in my opinion. We were the only 2 people up Anna checking out... find some coffee for your guests to take with them. Just wanting more and expecting more from a Marriott Bonvoy.

location was perfect for family flying in and close to all the events we were there to attend.

This was, by far, our worst stay at the Courtyard Marriott Natick, MA. We checked in early online and arrived to the hotel around 9:00pm, Christmas Eve. The agent at the front desk was not at the front desk, but instead sitting inside the office just behind the desk, with the door open. We stood at the desk for a few mins saying hello with no response, waiting for someone to attend to us. The woman that eventually emerged from the back room in a pajama onesie was very obviously annoyed (by what, I’m not sure), and oozed attitude our entire exchange. Not a very promising first impression. Then, on Christmas morning, the hotel had “run out” of coffee, fruit, and all other food that was supposed to be served at the Starbucks counter by 8:00am. Instead of having Christmas breakfast with my family in the Lobby as we were told we would be able to, we had to drive around looking for somewhere open to pick up food for us. We later found out from one of the staff that they had only made 2 pots of coffee that morning. Around midnight that night (our last night), we were woken up by a screaming girl in the hallway. Her friends had locked her out of the room and she was screaming at thefrom the hall to let her back in. Loud enough to wake us up in 2 different rooms. We stopped staying at the Marriott several years ago, opting for the Hampton Inn across the street. This year, we thought we might give the Marriott another try. Unfortunate mistake. Last time we’ll be staying at this hote

Great location we were able to walk to Natick Mall . Our kids LOVED level 99 in the mall.

The beds and pillows were AMAZINGLY comfortable. The air quality in the hotel was awful. My entire family had bad allergies while inside, then once we would be out for a bit we would feel better. The air quality definitely needs improving.