Fairfield Inn Boston Sudbury

I was extremely shocked at my experience with the Fairfield Inn. I had pre-paid for two nights at the hotel through Expedia and arrived around 10 PM although check-in was 3 PM . When I got there, I was informed that they had sent me an email around 5 PM letting me know that my room was not available ( which I did not see until I arrived at the hotel ) and that they told me today had booked a room for me in Framingham which is at least 20 minutes away. When I got to the hotel, I had been driving for 8 1/2 hours and I really did not appreciate finding out at the last minute that I did not have a room. I was exhausted and ready to get into bed that minute. That night , I ended up staying with my family In the meantime, I was assured that they did have a room for me the following night, and that it would be complementary. When I arrived the following night, there was no record of my having a room. I had to speak to the person at the desk at great length who then had to go speak with her manager. It took a lot of time and effort . When I finally got to the room , there was a strong odor that smelled like BO. I then had to call to request another room. Having had ridiculous experiences two nights in a row, would be very hesitant to ever stay at this hotel again. I am still completely shocked at the lack of correct records and a cavalier attitude for service.

I liked that it is located close to family and the room was comfortable and clean.

Everything was great. One comment would be the walls were thin and cost my kids a night's sleep...weird but not much to do about it.

Everyone was nice. Kristin/Christine when checking us in was very helpful with food options. The lady who handled breakfast was so kind. Unfortunately due to COVID we were not able to get non-Gluten bagels but she was very creative in getting as many food options as possible. My kids liked the waffles available on our last day. Ricky was very accommodating as well with our few needs during our stay.