Tru by Hilton Chicopee Springfield

The stay was good. The kids loved the colorful lobby and the water bottle station. The room was clean. The water pressure was ok, but mild warm water. The amenities in the lobby were great (beverage station)

Staff is very helpful and friendly. The whole design of the hotel is excellent for family with kids and young generations. They have a wide open space in the lobby with 2 foosball tables and lots of sitting areas. They have complimentary coffee and tea in the lobby where you can grab one at anytime. We stayed there for a week and the guest coin laundry is an excellent facility for us. It costs $2.50 for washer (25-30 mins) and $1 for dryer (45 mins). They made your room every other day, it is good to ask for trash bags at reception if we have a lot of trash. The lobby has a microwave and paper plates and plastic cutlery if you need some. Overall, we love to stay in this hotel again.

Great place to stay, activities for the kids and great meeting area in lobby. Only downside is the ice machine- only one for the entire hotel and it couldn’t keep up

Second stay at this property. My biggest complaint is the noise. Close to Mass Pike you could hear trucks traveling at night. This week I stayed on 2nd floor and young kids were running up & down hallways. Im sure excited to attend the areas many attractions. However, the hall in the morning was left with snacks all over the floor, doors banging loud TV’s. Wow parents control your kids. And btw, they were the same rude kids cutting in line at the breakfast buffet. Honestly, not really a hotel issue. However, Hilton could have intervened with the nonsense. People are their to relax and get a good nights sleep.

We stayed for a quick overnight. Staff was friendly and helpful. Room was clean. The kids loved the pool. I would stay here again.

Tru by Hilton is always on the top of my search list, wherever I travel. I’ve always experienced great value, professional staff, & cleanliness. Traveling to a new place can be nerve wracking so I specifically look for Tru, especially during solo travel trips. Also family friendly & great decor!

Staff was very nice. Professional, yet friendly. The room was very clean. I like that the floors are not carpeted. Much easier to keep clean. Comfortable beds. GREAT Indian restaurant just feet away. Other fast food/ chain options and shopping just across the road. Not far from orher dining options by car. will he staying again as we have family in the area we visit frequently. Ih ans the breajdast and CoOFFEE are very good.

Tru by Hilton is a very weird hotel concept. First, let me begin by saying that the management, staff, and cleanliness of the property was great. The breakfast was good, lobby was fun, and food/drink items from the “convenience store” were well thought out. Hilton, however, made a very large misstep in conceptualizing the brand. The whole property just feels cheap. There are very few in-room amenities and the decor feels cold and uncozy. The decision to use plank flooring is especially bad. This is a family oriented property and the sounds from other rooms carries loudly due to the non-carpeted floors. Hilton should augment this design concept with a little more warmth in mind. Guests should consider Home2Suites and Hampton Inn as more comforting alternatives.

The hotel was great! The lobby had so much seating and entertainment for the family. The breakfast was delicious and the rooms were clean and comfortable- will definitely return!

The property houses homeless people for the state. The first night we were there, we were in the lobby with our children and a drug overdose victim was being wheeled out by emts. The second night we were in the lobby and two police officers were escorting out one of the residents with all their bags. There were also a lot of pets in the hotel and it didn't feel very clean.