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Eugene
16 Aug 2024 - 17 Aug 2024
reviewed on hcom
4 out of 5 stars
The stay was good. The kids loved the colorful lobby and the water bottle station. The room was clean. The water pressure was ok, but mild warm water. The amenities in the lobby were great (beverage station)
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Lynn
2 Jun 2024 - 3 Jun 2024
reviewed on expedia
4 out of 5 stars
Second stay at this property. My biggest complaint is the noise. Close to Mass Pike you could hear trucks traveling at night. This week I stayed on 2nd floor and young kids were running up & down hallways. Im sure excited to attend the areas many attractions. However, the hall in the morning was left with snacks all over the floor, doors banging loud TV’s. Wow parents control your kids. And btw, they were the same rude kids cutting in line at the breakfast buffet. Honestly, not really a hotel issue. However, Hilton could have intervened with the nonsense. People are their to relax and get a good nights sleep.
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Beth
26 Apr 2024 - 27 Apr 2024
reviewed on expedia
5 out of 5 stars
We stayed for a quick overnight. Staff was friendly and helpful. Room was clean. The kids loved the pool. I would stay here again.
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Julie
3 Feb 2024 - 4 Feb 2024
reviewed on expedia
5 out of 5 stars
Tru by Hilton is always on the top of my search list, wherever I travel. I’ve always experienced great value, professional staff, & cleanliness. Traveling to a new place can be nerve wracking so I specifically look for Tru, especially during solo travel trips. Also family friendly & great decor!
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Ingrid
29 Nov 2023 - 1 Dec 2023
reviewed on expedia
5 out of 5 stars
Staff was very nice. Professional, yet friendly. The room was very clean. I like that the floors are not carpeted. Much easier to keep clean. Comfortable beds. GREAT Indian restaurant just feet away. Other fast food/ chain options and shopping just across the road. Not far from orher dining options by car. will he staying again as we have family in the area we visit frequently. Ih ans the breajdast and CoOFFEE are very good.
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Jenny
21 Oct 2023 - 22 Oct 2023
reviewed on expedia
4 out of 5 stars
Tru by Hilton is a very weird hotel concept. First, let me begin by saying that the management, staff, and cleanliness of the property was great. The breakfast was good, lobby was fun, and food/drink items from the “convenience store” were well thought out. Hilton, however, made a very large misstep in conceptualizing the brand. The whole property just feels cheap. There are very few in-room amenities and the decor feels cold and uncozy. The decision to use plank flooring is especially bad. This is a family oriented property and the sounds from other rooms carries loudly due to the non-carpeted floors. Hilton should augment this design concept with a little more warmth in mind. Guests should consider Home2Suites and Hampton Inn as more comforting alternatives.
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Glendy
26 Aug 2023 - 27 Aug 2023
reviewed on hcom
5 out of 5 stars
The hotel was great! The lobby had so much seating and entertainment for the family. The breakfast was delicious and the rooms were clean and comfortable- will definitely return!
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Jennifer
14 Jul 2023 - 16 Jul 2023
reviewed on travelocity
3 out of 5 stars
The property houses homeless people for the state. The first night we were there, we were in the lobby with our children and a drug overdose victim was being wheeled out by emts. The second night we were in the lobby and two police officers were escorting out one of the residents with all their bags. There were also a lot of pets in the hotel and it didn't feel very clean.
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Susana
26 Jun 2023 - 27 Jun 2023
reviewed on travelocity
5 out of 5 stars
I liked the cleanliness. It was also quiet which was nice.
My kids really enjoyed the automatic pancake maker.
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Megan
6 May 2023 - 8 May 2023
reviewed on travelocity
4 out of 5 stars
The shampoo was empty in the shower, however the staff are SUPER accommodating and helpful. We love to stay at Tru every time we are in Chicopee visiting family.