The Liberty, a Marriott Luxury Collection Hotel, Boston

We had three rooms for our family – our first room smelled like cigarettes and the bathroom had cigarette ashes on the floor. We changed our room to 713. My 13-year-old son was in 722 but the key would not work. We tried 4 times making new keys and each time the door would not unlock. Each time I would get new keys, come down to the front desk and return with a set of keys that did not work. Finally a housekeeper walked by and offered to open the door. Our new room in 713 had plumbing issues with the toilet water coming up without even flushing it. I asked the front desk to fix this while we were out shopping. When we returned in the afternoon around 3pm – our room was cleaned but the toilet was overflowing with brown water from the plumbing. Andrew was on duty and apologized profusely and offered to move us to 806. That room was better, and the plumbing worked. Believe it or not – the heating did not work which we found out when we went to bed – unless you maxed it out to 80 degrees and it would come on for 5 minutes. We called the front desk and they sent up two thin blankets.

The property was great and vibrant. The staff was very courteous and available. I will definitely refer this hotel to friends and family.