Onyx Boston Downtown

The location was perfect to get to great restaurants on Hanover & Richmond streets. Make reservations. Easy walk to warf and city tours. My family was very happy and want to come back.

We booked this hotel because it offered free breakfast and had family rooms with two double beds, which is what we prefer on family travels. Unfortunately we didn’t get neither. When we checked in they informed us that they were overbooked and did not have the room we had booked. First they offered a room with one double bed, but after us insisting that we could not sleep four people in one bed, they offered us to have two rooms, but on different floors. Not perfect on a family holiday. Hotel was under renovation so restaurant was closed, and they didn’t have the free breakfast they had promoted. Rooms were quite nice, but none of them were cleaned during the three days we stayed there. Didn’t get any information at check in about having to order cleaning, but the service level was probably the poorest I have ever experienced in a hotel (and I have about 30 hotel nights per year). We didn’t even get an excuse for them not being able to provide us with the room we had booked, nor were we offered any compensation. It’s unbelievable that this is a Hilton hotel. My best advice would be to book somewhere else.

Onyx Hotel needs to update website. Nothing like pictures as far as having a restaurant or bar, no room service for deluxe rooms booked as to fact they have no restaurant or bar. Front desk was non inviting whatsoever. No mini bar in room, just water n chips 5x over priced . No robes, shower sucked. Pipes clanging entire time in shower. No comforters or down filled anything for bedding. Best part of the stay was the valet customer service. Be glad those guys greeting customers first and are there most of night. I've been in industry for years. Felt robbed by one night stay costing over $350 especially thinking onsite restaurant and lounge, and room service as was told. Need to fully update website. Pictures must be 10 years old. Front desk was so dreary and unwelcoming, I even had to ask kid if this was place to check in. Seriously give the Valet gentlemen 5 stars hotel itself a 2 .

The hotel staff were a bunch of young kids. I know Post-Covid it’s hard to maintain staff, but all of the staff were clearly under 25 years of age. The bed had serious broken springs in it and the pillows were like laying on 4 or 5 Kleenex’s stacked together. Only ideal piece of this Hotel is the location. It’s right Next to TD garden and less than a mile walk to all your main attractions.

Double beds are tight for an adult and teen kid but rooms are very small so understandable. No fridge in room either. Staff was very helpful and friendly.