Embassy Suites Boston Logan Airport

Just a few things. When we got to checkin last night, front desk staff were talking amoung themselves. I waited at the counter, put all my bags, suitcases down and then the guy said "oh, I will take you down here". Making me reload up and move my stuff. I commented "why didn't you say that before I sat everything down?" I got a "sorry along with a giggle. We drove a rental car to the hotel, the parking lot guy was so rude continuously telling me to hurry and move my vehicle. I had to have my family take my belongings up to the room so i could move the rental car before returning it to the airport. The parking guy made me move it twice and was not kind. Room was adequate. Older finishings, pull out sofa was horrible and there's no way an adult could comfortably sleep on it. 6am this morning, staff, assuming housekeeping were yelling back and forth to each other. This woke my son up who looked out the door to confirm it was staff. At checkout, I again walked up to the desk and staff just ignored me when I asked about checking out. Finally I was acknowledged and told to "just drop my key". There was no thanks for staying at $400 plus a night or nothing. Finally, the shuttle arrives. The driver disappeared. We waited, finally loaded our own bags into the shuttle and continued to wait for an additional nearly 20 mins on the running shuttle with no driver. He finally comes back, hops on asks what airline and off we go. Again, no acknowledgement or good morning from staff.

We stayed for 3 nights and booked 3 rooms. We liked the convenient location and it’s near the airport. Easy uber ride to Boston and we took the shuttle to the airport. The driver was very helpful. Breakfast was good although we only experienced it once during our stay. One of the days we stayed there, we had booked a tour for early morning and we’ll miss breakfast so we requested if we can get a packed breakfast. We were told they can only give 2 packed breakfast between the 10 of the family members. Would suggest providing a couple bottled water every day would be a great customer service. They have one bottled water that’s for $8.

We had plenty of room for our family

Lovely inn, we loved the location to the town and amenities. We would absolutely stay here again as well as recommend it to friends and family.

Came in 2am nobody bothered to help out. Next day to take shower the shower was broke. They made my family of 5 take shower across the hallway. They did not bother compensate me for my troubles.

We had 2 separate 1 night stays at the Embassy Suites at Logan Airport. Our rooms were very nice; spacious, comfortable, and clean. The pool area was clean also. The evening appetizers buffet was perfect for our family to get some snacks & relax before dinner. The morning breakfast buffet food was delicious and had many options.

Loved the room layout perfect for family’s, complimentary cribs were horrible! Medal bars my baby immediately got hurt, so we had to put him in between us to sleep. Complimentary breakfast was amazing as were the kitchen staff and cleaning staff so kind and friendly.

Left our hotel room at 9:30 to grab breakfast and then catch the shuttle. On the 10th floor. Elevators not working and the service elevator wouldn’t call to our floor. After 15 min waiting with luggage and a toddler and multiple phone calls to the desk we finally got to the ground floor at 9:55. We didn’t have time to get breakfast properly and service stopped at 10. Otherwise this hotel is my go to for the free breakfast and proximity to airport.

Pros: Great location. We loved that this was walking distance to the blue line. When it was cold, we took the shuttle to the blue line and the drivers were more than pleasant. Food at the Porter was enjoyed by all, and drinks were strong. The kids enjoyed the pool. They were currently remodeling what I assume to be a restaurant area in the lobby, which would be great for the space. Cons: Parking at $60 a day is absurd. No self-parking option either. The snacks and cocktail hour has changed quite a lot since we started staying at embassy suites, or this one is just cheap. No alcoholic drink tickets, and the snacks are the same every single day. After 4 nights, we were bored of the snacks. As mentioned in the pros, the drinks were strong but also very expensive. A huge downside was the soliciting for a vacation club every single night and morning. It’s fine to offer that at check-in and check-out, but don’t bother me while I’m eating. The pool area was nice but the tiles were EXTREMELY slippery, which made going to the pool with the kids less relaxing. The pool water was too cold, and the hot tub was often too hot and nearly scalding. This entire area could use an upgrade. The room was less than thrilling. I’ve stayed in non-suite rooms that were bigger than our “suite” for six people. With the pull-out couch open you couldn’t reach the other side of the room. Other than that, the room was fine, just very much lacking in size.

Posting my whole email to the hotel on here since there is no way to get ahold of them. I tried calling the hotel to just have it ring forever. My family and I just stayed at your hotel embassy suites Boston logan Airport. I was honestly shocked. When we arrived it took over 10 minutes for the "valet" (Cost $60.00 a day no off street parking) to come outside and help us. There was vomit on the sidewalk (also it was there the next day after we checked out a day early). Took over 5 minutes for someone to come to the counter to check in. Nobody told us what floor our room was on, there was no map to tell us where to go. Eventually figured out room 438 would be on the 4th floor after going to 2 different floors. We got to our room to walk in to it smelling like someone just went the bathroom. It was seriously disgusting. Fortunately I had spray to make the smell bearable. We needed ice for our drinks so went to go down the hall to look for some. What a joke that was. No ice on our floor. We didn't find that out till we went to a different floor wasnt there so we made our way to the lobby to ask for help. We then decided to give the pool and hot tub a shot. What a disappointment that was. Walk in to find the pool is 3 feet deep and freezing cold. My children just turned 9 the pool wasn't even up to their necks. The hot tub had black stuff floating around in it. The outskirts of the pool was disgusting and had black globs everywhere. I could go on but it wont fit my whole review.