Holiday Inn Express & Suites West Ocean City, an IHG Hotel

I booked this hotel for a family getaway to Ocean City. We also bought or dog with us. For them to charge $40 a night for the dog, they should do a better job cleaning the rooms. There are stains all over the carpet! I feel like I paid for stains we, nor our dog, never created! A sock was left on the floor by the curtains, there are mold spots at the hem of the sheer white curtain and the thicker curtains do not close for added privacy! On Monday, July 29th we went down for breakfast and had to wait 30 minutes for scrambled eggs! Someone burned something in the microwave, the fire alarm went off and everyone had to evacuate! The smell came up to the 2nd floor where we stayed! The first floor was so smokey, I and a few family members sat outside the hotel until everything aired out.

Due to a family emergency I wasn’t able to stay. Was told because the hotel reservation was made with hotels.com I could not get my money back. First time ever having to pay for a hotel room in advance. When I made the reservation, I didn’t know the room was not refundable. I won’t be using your services ever again. I told the general manager (Brandon) at the hotel that since I could not get my money back, to allow someone that is in distress who may not have funds to stay at that hotel to be able to use my credit. Obviously your policy is what’s wrong with this country…. Greed (no one gives a care.

This place has dropped off considerably since we stayed here last year. Our room wasn’t ready when we arrived at 3:35pm. When we entered our room, the fridge didn’t work. The next day, we found that not only our microwave was not working but it had breakfast left by a previous guest in it (see photo attached). My family (with two kids under six years old) loved our stay last year and expected something similar. Instead, we found a massive drop off in terms of quality and cleanliness. What a disappointment.

This place was family friendly , we like our stay

The hotels was extremely dirty. It seems there was ongoing renovations that we were not aware of. Room not cleaned. Not enough toilet paper and garbage overflowing. Terrible place. Don’t bring your kids there.

While I understand it’s a pet friendly hotel, it still can smell halfway decent. The lobby, hallways, and my room smelled like an uncleanly pet farm. The carpets in the lobby, and second floor hallway and my room were soiled throughout. I had to go to Walmart and purchase some arm & hammer carpet pet strength deodorizer and a glade plug-in to endure the smell because if I had cancelled I wouldn’t have been refunded and then I would’ve had to scramble to find a new place for me and my family to stay. Ocean City is not cheap, especially during this time of year, last minute…And let me be clear, I’m not looking for a refund or anything, I just want them to clean their carpet and get rid of that horrible smell so that no one else has to endure what I did.

Customer service was excellent. The staff was so friendly and helpful. From the front desk, to the ladies handling the breakfast in the mornings, to the housekeepers. Always a smile, friendly and you felt like it was a family there. My only negatives are very minor... the guest laundry was down and found they are removing it entirely. We were there for baseball and needed it to wash uniforms. So that was a bust. And a few things were not working at breakfast including the drink machine that eventually leaked all over the floor. However property is very very clean and upscale. Would stay there again.

ALL staff were extremely helpful, but even more so, went out of their way to help with activities for my two kids and I. Amazing crew and management. I felt safe and we’ll be seeing you again soon. I’ve recommended this hotel to friends and family to stay while they also experience Assataegue Island!!!

I like the location of the property and the surrounding amenities such as the dinning and shopping. I also like how close the beach is. However, the bathroom needs a major upgrade and the carpet needs a GOOD cleaning. Lastly, the walls are very thin. Could hear crying babies and knocking headboards all times of the night.

Super friendly staff. I stayed here with my family and my pet. Front desk staff was super sweet with my dog. It was last minute booking but it was super worth it.