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Holiday Inn Express & Suites Richmond, an IHG Hotel

2 1/2 star hotel
Connecting rooms
9/10 Excellent
(798 verified Hotels.com guest reviews)
See verified family reviews (7)

generated by AI based on family reviews

Overview

The Holiday Inn Express & Suites Richmond is a great option for families, boasting spacious and clean rooms perfect for a comfortable stay. Families will appreciate the large suites, which offer plenty of space for everyone. While some renovations may be ongoing, guests consistently praise the friendly and helpful staff. The complimentary breakfast, featuring a pancake maker, is a particular hit with children. Note that while the breakfast generally receives positive feedback, on occasion there may be limited options available.

Guest highlights

The spacious and clean rooms, particularly the executive suites which offer plenty of space.
The friendly and helpful staff.
The complimentary breakfast, especially the pancake maker.

About the hotel

An indoor pool, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, conference space, and dry cleaning are onsite.

Nearby attractions

Located in Richmond, Holiday Inn Express & Suites Richmond, an IHG Hotel is in the business district. Battle of Richmond Visitors Center and White Hall State Historic Site are local landmarks, and some of the area's attractions include Hummel Planetarium and Paradise Cove Aquatic Center. Spend some time exploring the area's activities, including golfing.

Popular amenities

Family friendly

Indoor pool
Laundry facilities
Microwave
Refrigerator

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi and wired internet

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Things to do

24-hour fitness center
Indoor pool

Conveniences

Atm/banking services
Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property

Nearest Airport

Airplane
Blue Grass Airport
41 km from this hotel
map

Reviews that mention...

Family Reviews

for Holiday Inn Express & Suites Richmond, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

7 reviews

Review data

5 star reviews

71%

4 star reviews

0%

3 star reviews

14%

2 star reviews

14%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Holiday Inn Express & Suites Richmond, an IHG Hotel

Latest reviews (7)

S

Suzelle

18 Apr 2024 - 19 Apr 2024
reviewed on expedia

5 out of 5 stars

Newly remodeled property! The room was beautiful and clean. Only concern neither TVs worked but when we mentioned it the staff when checking out they were very apologetic and made it right. I’d say overall it was an excellent property to stay at and already booked our rooms for family weekend!
B

Brian

10 Oct 2023 - 11 Oct 2023
reviewed on hcom

2 out of 5 stars

My wife and I were traveling to Tennessee with 5 of our grandchildren. The room and hotel were clean and the beds were comfortable. The staff was kind and welcoming! I noticed at check in that they seemed a little tired so I asked if it was a tough day and they said super busy, every room booked! With that in mind you would think that someone would have notified the breakfast team! Breakfast was a disaster! They ran out of coffee and their only hot food was some tiny sausage biscuits, I honestly have never seen them this small! They were bite size! No pancakes or waffles! No regular oatmeal, just the instant packages and some bread! We just left and went to a restaurant!
C

Cody

Invalid Date - Invalid Date
reviewed on orbitz

5 out of 5 stars

While travelling back to Michigan from Florida due to a family emergency, the staff at this hotel made everything very easy! We asked for late checkout, and they made that easy as well. The facilities were very clean and quiet, it was a nice area to relax for a night!
C

Catharine

23 Jun 2023 - 24 Jun 2023
reviewed on orbitz

5 out of 5 stars

Under renovation but didn’t cause any issues for us. Staff was wonderful. Breakfast was good and kids loved the pancake maker.
J

Jill

4 Jun 2023 - 5 Jun 2023
reviewed on orbitz

5 out of 5 stars

We stayed in an executive suite and it was very big and comfortable. Great for families with kids with plenty of space to move and have fun. We would definitely stay again. Great price for the size of the room.
M

Mike

7 Apr 2023 - 8 Apr 2023
reviewed on orbitz

3 out of 5 stars

The personnel were very friendly and helpful. However the room walls are thin and I was up most of the night because of the family next door. While i know that the hotel is being rehabbed, the construction was not a pretty site.
P

Peggy

Invalid Date - 29 Nov 2022
reviewed on orbitz

5 out of 5 stars

Big spacious rooms that were super clean! I would definitely recommend this hotel to family & friends!
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