Holiday Inn Express Berea, an IHG Hotel

Really disappointed by this and I never leave bad reviews. I had been driving for 11 hours with three kids, mostly in the rain and in the dark. I made an accident by booking this hotel, thinking it was 30 minutes in front of us, and after booking I put the address into google maps, and it turns out it was an hour behind us. I immediately attempted to call Expedia to try to cancel my reservation. After being unable to reach Expedia for 10 minutes, I called the hotel. Their local number went to a call center, not the actual hotel. I explained the situation and after almost 30 minutes of them trying to figure it out, they determined they could not give me a refund and I’d have to go through Expedia, but was told that if Expedia put in the request for a refund, it should be no problem. After another 20 minutes of trying, I finally reached Expedia, who contacted the hotel and I was told I’d have to wait for a manager to approve or decline my refund request. The next day I learned that it was declined. Now, this was my error, not their’s. However, I called immediately after making my mistake and notified them that I wouldn’t be coming, and they very easily could have chosen to refund the money. I booked the right Holiday Inn Express, that I originally intended to book and stayed there, but I wasn’t going to drive an hour backwards in the rain, just to add an additional hour to my drive the next morning. I get that it was my fault, but it’s not like they lost a sale to someone else.

We arrived at the property around 9:30 and the pool was open until 11. The kids were so excited! The front desk attendee saw us pull up outside and was at the ready when I came to the lobby. Very friendly service and so quiet and relaxing. Thank you!

This Holiday Inn Express in Berea, Kentucky had the kindest, friendliest hotel staff that we have ever stayed at. This includes Stay Bridge, all sorts of Mariotts and many Hilton hotels including Hilton Garden. They went the extra mile and gave us larger towels (my husband is a big guy), made sure we had everything we needed each day for our room since this was a multiple day stay. The pool was clean, the breakfast excellent but the staff was over the top and made us feel very special. They seemed like a big family and really enjoyed what they were doing. The rooms, bathroom and pool area/bathrooms were immaculate. One girl named Amber stands out as really going the extra mile. We were really impressed and we have high standards. Thank you for a wonderful trip.

Wonderful for my family and I.

Conveniently located! This stay I was irritated by a screaming child in the hallway on the second floor at 6:30am. It went on for ages! Other than that it was a nice stay as usual.

Clean room, great pool hours. Very accommodating to families with small children, accommodation for Later check out

The staff here is very friendly and willing to please. The breakfast was nice for our family. The location is only a mile from Berea College.