Holiday Inn Express Hotel & Suites Louisville East, an IHG Hotel

I never write reviews, but this one is necessary. Our stay was good up until a mistake caused us to have to get in touch with staff at this location. My family stays at this location often when visiting our other children and grand child. I have never been more disgusted by the way I was treated over the phone by members of staff. I was spoken over, lied to and just treated rudely (no reason for any of it). It only takes that one person to ruin something good. My point is take ownership when your establishment is in the wrong and be tall enough to say you're sorry and not place blame on your customer(s). Not sure if my family will be back here any time soon and that's sad, because we genuinely enjoy the majority of the staff here and loved staying here.

Hotel was clean and staff at front desk very were helpful and friendly. However, the breakfast was sparse. My kids like their cinnamon rolls, but they stated they don’t serve them on the weekends?? All the other Holliday Inns I’ve ever stayed at have always had them no matter the day of the week.