Holiday Inn Express Hotel & Suites Hazard, an IHG Hotel

When I checked in the room I booked was not a “real” room booked per the front staff. She was kind but could not accommodate my request for the room booked. She could not even change our rooms to a joined room because she didn’t know even if the hotel had joined rooms. Let me say that I am traveling with 4 family members and requested a suite to have us all together because I had my 84 year old, feeble grandfather with dementia with us. Expedia sold me this room as advertised with pictures of a suite having a 1 bedroom king bed and a second room with 2 queen beds and couch. I was put into two separate rooms and charged an extra $10 for having an extra person. I am trying to work with Expedia to correct the situation and false advertisement. This property is decent in the area. I am typically not a “Karen” but due to the situation of having my grandfather with me, it made the stay very difficult and unsafe. Please note that we tried to find other accommodations at the last minute after checking in but there were none available in the area. You may want to check with hotel first on rooms available and if they are “real” before booking with Expedia at this location.

Pool was not operational. I did not get any warning. I had booked a suite and had my 5 children with me. Pool to be able to entertain them was of high importance. I did not stay at property Luckily I found a nearby hotel to accommodate.