Holiday Inn Florence, an IHG Hotel

When my family and I checked in, there were people already staying in the room. I went down to let management know and they assured me the room had been empty since two days prior. The manager came up removed the baggage and several other items from the room and allowed us to stay there because that’s the floor our party was on Instead of moving us to the fourth floor. Later in the evening management had to come back up because other items had been left in the closet we missed previously. So during this time we had to get a new set of keys made and then we were assured we were the only ones with keys to the room, no one else would be entering. We were gone most of the next day, came back our keys did not work, they assumed we had checked out. it was the up and down of having to get new keys made, of the baggage being in there to begin with, the room being rented out to someone else, it was very inconvenient!

Awesome stay, with many museums all around and very kid friendly actually impressed. Great breakfast too